Audio issues on Vero 4K


A while ago I upgraded to Kodi 18 to 19. Currently I’m on the 2023.01-01 version. My Vero is connected via optical to my Logitech Z5500 audio set.

The issues I have, that I did not have on Kodi 18, are:

  • Sound goes out of sync slowly. It’s fine on the average TV show but during movies it becomes noticeable rather quickly. Pausing playback makes the problem way worse a lot faster. Stopping playback and restarting it fixes it temporarily.
  • Sound occasionally cuts out for a second. The problem is not the source file; if I play the same 30 minutes again the problem might not occur at all, or at wildly different times.

The audio set, while old, doesn’t seem to be the issue. My gaming PC is connected to it on direct input and that sound doesn’t cut out at all.

I’ve previously reported another issue: and I’m still using the workaround supplied by grahamh. Could that be related?

To be clear; I did not have any of these problems on Kodi 18.

Any ideas?

To get a better understanding of the problem you are experiencing we need more information from you. The best way to get this information is for you to upload logs that demonstrate your problem. You can learn more about how to submit a useful support request here.

Depending on the used skin you have to set the settings-level to standard or higher, in summary:

  • enable debug logging at settings->system->logging

  • reboot the OSMC device twice(!)

  • reproduce the issue

  • upload the log set (all configs and logs!) either using the Log Uploader method within the My OSMC menu in the GUI or the ssh method invoking command grab-logs -A

  • publish the provided URL from the log set upload, here

Thanks for your understanding. We hope that we can help you get up and running again shortly.

OSMC skin screenshot:


I wasn’t paying attention all the time but I did hear the sound cut out at least once, around the 32 minute mark. Sound was noticeably out of sync by then as well.

If you need any more info from me regarding this issue please let me know.

I’m considering just downgrading back to Kodi 18 as it didn’t have any issues. And that just feels wrong.