Audio/Video Stuttering on a single movie

Help and Support Vero 4K / Vero 4K +
1

Hello,

Perhaps I should create a new topic since I got same message but for a 1080p video.

I have just received the vero 4k+ and all is perfect except the big lebowski where english audio uses Dolby digital plus. The avr is a x3500h from denon, all passthrough.

I may provide log, need to check wiki and forum since Linux is quite new (argh these windows guys).

So issue is that audio and video are stuttering, if I switch to dts french it’s fine.

Have a good day

2

Done for you as topic is different.

No Linux knowledge needed.

To get a better understanding of the problem you are experiencing we need more information from you. The best way to get this information is for you to upload logs that demonstrate your problem. You can learn more about how to submit a useful support request here.

Depending on the used skin you have to set the settings-level to standard or higher, in summary:

  • enable debug logging at settings->system->logging

  • reboot the OSMC device

  • reproduce the issue

  • upload the log set either using the Log Uploader method within the My OSMC menu in the GUI or the ssh method invoking command grab-logs -A

  • publish the provided URL from the log set upload, here

Thanks for your understanding. We hope that we can help you get up and running again shortly.

OSMC skin screenshot:

normal_logging
normal_logging1920×1080 764 KB

It would be good if we could find out more about the file you are having issues playing. Please see the mediainfo section in How to submit a useful support request - General - OSMC.

You can also create the mediainfo-output of the affected media file on the OSMC device:

  1. login via SSH, user osmc, password osmc
  2. if not already installed: sudo apt-get update && sudo apt-get install mediainfo
  3. cdto the directory containing the video/audio material in question
  4. since mediainfoonly needs to read the header information of the file data, copy the first 4 Mbytes of the media file to a new file:
    dd if="<media file>" of=purgeme.bin bs=1024 count=4096
  5. upload the decoded media information using
    mediainfo purgeme.bin|paste-log
  6. publish the returned URL here in this topic
  7. remove the created media file snippet
    rm purgeme.bin

Thx for your help.

1 Like
4

Hello,

Thanks a lot for your support, crystal clear !

I’m currently working, I do not know how to access my NAS from ssh… so I used mediainfo on windows: DL.FREE.FR

    Count                            : 331
StreamCount                      : 1
StreamKind                       : General
StreamKind/String                : General
StreamKindID                     : 0
Inform                           : Count                            : 331 / StreamCount                      : 1 / StreamKind                       : General / StreamKind/String                : General / StreamKindID                     : 0 / Inform                           : Matroska: 23.8 GiB, 1 h 57 min / UniqueID                         : 189375026227494841386855669502110545023 / UniqueID/String                  : 189375026227494841386855669502110545023 (0x8E784DA9DB70DD53B521699A94D7347F) / VideoCount                       : 1 / AudioCount                       : 2 / TextCount                        : 8 / MenuCount                        : 1 / Video_Format_List                : HEVC / Video_Format_WithHint_List       : HEVC / Video_Codec_List                 : HEVC / Audio_Format_List                : E-AC-3 / DTS / Audio_Format_WithHint_List       : E-AC-3 / DTS / Audio_Codec_List                 : E-AC-3 / DTS / Audio_Language_List              : English / French / Text_Format_List                 : UTF-8 / PGS / UTF-8 / PGS / PGS / PGS / PGS / PGS / Text_Format_WithHint_List        : UTF-8 / PGS / UTF-8 / PGS / PGS / PGS / PGS / PGS / Text_Codec_List                  : UTF-8 / PGS / UTF-8 / PGS / PGS / PGS / PGS / PGS / Text_Language_List               : French / French / French /  / English / Japanese / Portuguese / Spanish / CompleteName                     : \\NAS\Movies\The.Big.Lebowski.1998.MULTi.1080p.UHD.Blu-ray.HDR10.DD+.7.1.DTS.5.1.x265-ONLY.mkv / FolderName                       : \\NAS\Movies / FileNameExtension                : The.Big.Lebowski.1998.MULTi.1080p.UHD.Blu-ray.HDR10.DD+.7.1.DTS.5.1.x265-ONLY.mkv / FileName                         : The.Big.Lebowski.1998.MULTi.1080p.UHD.Blu-ray.HDR10.DD+.7.1.DTS.5.1.x265-ONLY / FileExtension                    : mkv / Format                           : Matroska / Format/String                    : Matroska / Format/Url                       : https://matroska.org/downloads/windows.html / Format/Extensions                : mkv mk3d mka mks / Format_Commercial                : Matroska / Format_Version                   : Version 4 / FileSize                         : 25605182527 / FileSize/String                  : 23.8 GiB / FileSize/String1                 : 24 GiB / FileSize/String2                 : 24 GiB / FileSize/String3                 : 23.8 GiB / FileSize/String4                 : 23.85 GiB / Duration                         : 7032160 / Duration/String                  : 1 h 57 min / Duration/String1                 : 1 h 57 min 12 s 160 ms / Duration/String2                 : 1 h 57 min / Duration/String3                 : 01:57:12.160 / Duration/String4                 : 01:57:13;23 / Duration/String5                 : 01:57:12.160 (01:57:13;23) / OverallBitRate                   : 29129238 / OverallBitRate/String            : 29.1 Mb/s / FrameRate                        : 23.976 / FrameRate/String                 : 23.976 FPS / FrameCount                       : 168603 / IsStreamable                     : Yes / Title                            : The Big Lebowski / Movie                            : The Big Lebowski / Encoded_Date                     : UTC 2018-12-30 23:38:16 / File_Created_Date                : UTC 2019-01-23 07:17:46.358 / File_Created_Date_Local          : 2019-01-23 08:17:46.358 / File_Modified_Date               : UTC 2019-01-23 07:17:46.358 / File_Modified_Date_Local         : 2019-01-23 08:17:46.358 / Encoded_Application              : mkvmerge v29.0.0 ('Like It Or Not') 64-bit / Encoded_Application/String       : mkvmerge v29.0.0 ('Like It Or Not') 64-bit / Encoded_Library                  : libebml v1.3.6 + libmatroska v1.4.9 / Encoded_Library/String           : libebml v1.3.6 + libmatroska v1.4.9
UniqueID                         : 189375026227494841386855669502110545023
UniqueID/String                  : 189375026227494841386855669502110545023 (0x8E784DA9DB70DD53B521699A94D7347F)
VideoCount                       : 1
AudioCount                       : 2
TextCount                        : 8
MenuCount                        : 1
Video_Format_List                : HEVC
Video_Format_WithHint_List       : HEVC
Video_Codec_List                 : HEVC
Audio_Format_List                : E-AC-3 / DTS
Audio_Format_WithHint_List       : E-AC-3 / DTS
Audio_Codec_List                 : E-AC-3 / DTS
Audio_Language_List              : English / French
Text_Format_List                 : UTF-8 / PGS / UTF-8 / PGS / PGS / PGS / PGS / PGS
Text_Format_WithHint_List        : UTF-8 / PGS / UTF-8 / PGS / PGS / PGS / PGS / PGS
Text_Codec_List                  : UTF-8 / PGS / UTF-8 / PGS / PGS / PGS / PGS / PGS
Text_Language_List               : French / French / French /  / English / Japanese / Portuguese / Spanish
CompleteName                     : \\NAS\Movies\The.Big.Lebowski.1998.MULTi.1080p.UHD.Blu-ray.HDR10.DD+.7.1.DTS.5.1.x265-ONLY.mkv
FolderName                       : \\NAS\Movies
FileNameExtension                : The.Big.Lebowski.1998.MULTi.1080p.UHD.Blu-ray.HDR10.DD+.7.1.DTS.5.1.x265-ONLY.mkv
FileName                         : The.Big.Lebowski.1998.MULTi.1080p.UHD.Blu-ray.HDR10.DD+.7.1.DTS.5.1.x265-ONLY
FileExtension                    : mkv
Format                           : Matroska
Format/String                    : Matroska
Format/Url                       : https://matroska.org/downloads/windows.html
Format/Extensions                : mkv mk3d mka mks
Format_Commercial                : Matroska
Format_Version                   : Version 4
FileSize                         : 25605182527
FileSize/String                  : 23.8 GiB
FileSize/String1                 : 24 GiB
FileSize/String2                 : 24 GiB
FileSize/String3                 : 23.8 GiB
FileSize/String4                 : 23.85 GiB
Duration                         : 7032160
Duration/String                  : 1 h 57 min
Duration/String1                 : 1 h 57 min 12 s 160 ms
Duration/String2                 : 1 h 57 min
Duration/String3                 : 01:57:12.160
Duration/String4                 : 01:57:13;23
Duration/String5                 : 01:57:12.160 (01:57:13;23)
OverallBitRate                   : 29129238
OverallBitRate/String            : 29.1 Mb/s
FrameRate                        : 23.976
FrameRate/String                 : 23.976 FPS
FrameCount                       : 168603
IsStreamable                     : Yes
Title                            : The Big Lebowski
Movie                            : The Big Lebowski
Encoded_Date                     : UTC 2018-12-30 23:38:16
File_Created_Date                : UTC 2019-01-23 07:17:46.358
File_Created_Date_Local          : 2019-01-23 08:17:46.358
File_Modified_Date               : UTC 2019-01-23 07:17:46.358
File_Modified_Date_Local         : 2019-01-23 08:17:46.358
Encoded_Application              : mkvmerge v29.0.0 ('Like It Or Not') 64-bit
Encoded_Application/String       : mkvmerge v29.0.0 ('Like It Or Not') 64-bit
Encoded_Library                  : libebml v1.3.6 + libmatroska v1.4.9
Encoded_Library/String           : libebml v1.3.6 + libmatroska v1.4.9

I will upload log file through OSMC in a few hours.

regards,

katak

5

A possibly quick check, can you try remuxing the video? Might just be something wrong with the container you downloaded.

6

Hi, I will try to do that.
I have been able to upload something: https://paste.osmc.tv/hihavulavo

I don’t see any specific data when I paste the link… anyway I launched the movie in French (OK), after a few seconds I switched to English, FPS decreased to 23 fps on screen.

Regards