Brand new Vero 4k+ dead

Help and Support Vero 4K / Vero 4K +
1

Hi everyone,

I got a Vero 4k+ on 03.02.2020 and set it up. The next day I came back from work and it was dead. It can’t turn on and shows no signs of life, no signal, no light, nothing.

I wrote to support, but I get no response.
Can anyone suggest what should I do?

Funny thing is that a friend suggested that I get a Vero, because they should have quality hardware so I replace my aged RPi 2. Now I am back to my raspberry and couldn’t even watch a single movie on this brand new Vero 4k+ before it failed.

I know it hasn’t been so much time, but I am wondering how responsive are these guys. Has anyone contacted them and how much did it take for them to answer?

Thanks!

2

Hi,

It sounds like it maybe the PSU thats failed, rather than the vero 4k + itself. I’m sure @sam_nazarko will reply to your support ticket and get this resolved promptly.

Thanks Tom

3

Can you let me know the ticket number so I can check this for you?

Sam

4

I’ve found it and dispatched a new PSU.

5

Hi,

Thanks for the help. I hope this resolves the issue. :slight_smile:

6

UPDATE: With the new PSU, the device works! :slight_smile:

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