Can't connect to internet

Help and Support
1

Hi there,
Total Newbie I’m afraid, so this is a very basic question. I’ve connected up my Raspberry pi (1) to the router via ethernet cable. There is an IP address/Subnet mask etc detailed on the Network setting - but the internet is listed as “not connected. check network settings”. The router is set up for DHCP, and the ethernet cable works OK when connected to my laptop. I’m a complete novice on raspberry pi - so any tips would be great to have in a language your 5 year old niece would understand.
Thanks for any help you can give.
J

2

Have you experienced any loss of functionality or is it just the error message you’re concerned about?

You can try SSH’ing into your Pi and see if you can reach the internet from it. You mentioned ip address and subnet mask, for internet connectivity you need a dns server and gateway also.

Basically, we need more info on actual problems you’re experiencing.

3

@Addis
Well I have to say my 5 year old niece is nearly as firm as myself with IT :smile:
Anyhow let’s try a few thinks to help you out.

  1. Do you have a SSH client on your PC? If no, is it a Windows PC than you can download “Putty”. When you have a SSH client log into your Rasp Pi by entering the IP address that you can see in “Network Setting” and username/password osmc/osmc.
  2. If step one fails you have an issue with your network setting and I suggest you post here all details that are shown under Network Settings (either type or picture).
  3. If step 1 success then do basic check “ping 8.8.8.8” (to check if basic internet is working) and “ping osmc.tv” (to check if DNS resolution works).

Report back here.

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