Can't get videos to play

(New to OSMC and KODI).

Having some problems trying to play videos from the PBS App. Getting a playback error: “Playback failed, one or more items failed to play, check the log.”

Not sure what’s causing it. Is it a region issue?

Youtube plays flawlessly, so do any videos from my usb.

Thanks for the help.

LOG: hastebin

actual debug log:

To get a better understanding of the problem you are experiencing we need more information from you. The best way to get this information is for you to upload logs that demonstrate your problem. You can learn more about how to submit a useful support request here.

Depending on the used skin you have to set the settings-level to standard or higher, in summary:

  • enable debug logging at settings->system->logging

  • reboot the OSMC device

  • reproduce the issue

  • upload the log set either using the Log Uploader method within the My OSMC menu in the GUI or the ssh method invoking command grab-logs -A

  • publish the provided URL from the log set upload, here

Thanks for your understanding. We hope that we can help you get up and running again shortly.

OSMC skin screenshot:

my mistake

This is not the full debug log (no reboot?) but this seems to be the crucial log entry:

Playlist Player: skipping unplayable item: 6, path [plugin://]
15:23:59.427 T:1926289920   DEBUG: Playlist Player: one or more items failed to play... aborting playback

Some helpful links:

but it simply looks like you’re not allowed to view these streams from your region, try VIDEO | PBS KIDS


thanks for clearing that up.