Can't play 4K video on 4K TV

Help and Support Vero 4K / Vero 4K +
1

Bought a new TV yesterday that supports 4K, but every time I try to change the display resolution to anything over 1920x1080 it just goes back to 1920x1080. If I try to play a 4K film it displays a blank screen.

In the logs I see this:
2019-05-31 08:00:29.497 T:4068016128 ERROR: GetString: error reading /home/osmc/.kodi/userdata/disp_cap
2019-05-31 08:00:29.497 T:4068016128 ERROR: GetString: error reading /sys/class/amhdmitx/amhdmitx0/vesa_cap
2019-05-31 08:00:29.498 T:4068016128 NOTICE: Current display setting is 0192001080059.94006pstd
2019-05-31 08:00:29.498 T:4068016128 NOTICE: Current output resolution is 0192001080059.94006pstd
2019-05-31 08:00:29.498 T:4068016128 NOTICE: Found resolution 720 x 480 with 720 x 480 @ 60.000000 Hz
2019-05-31 08:00:29.498 T:4068016128 NOTICE: Fallback resolution at 16 + 0 00480060.00000pstd
2019-05-31 08:00:29.498 T:4068016128 NOTICE: Found resolution 720 x 480 with 720 x 480 @ 59.940060 Hz
2019-05-31 08:00:29.498 T:4068016128 NOTICE: Found resolution 720 x 576 with 720 x 576 @ 50.000000 Hz
2019-05-31 08:00:29.498 T:4068016128 NOTICE: Fallback resolution at 16 + 2 00576050.00000pstd
2019-05-31 08:00:29.498 T:4068016128 NOTICE: Found resolution 1280 x 720 with 1280 x 720 @ 60.000000 Hz
2019-05-31 08:00:29.498 T:4068016128 NOTICE: Fallback resolution at 16 + 3 00720060.00000pstd
2019-05-31 08:00:29.498 T:4068016128 NOTICE: Found resolution 1280 x 720 with 1280 x 720 @ 59.940060 Hz
2019-05-31 08:00:29.498 T:4068016128 NOTICE: Found resolution 1920 x 1080 with 1920 x 1080i @ 60.000000 Hz
2019-05-31 08:00:29.499 T:4068016128 NOTICE: Found resolution 1920 x 1080 with 1920 x 1080i @ 59.940060 Hz
2019-05-31 08:00:29.499 T:4068016128 NOTICE: Fallback resolution at 16 + 6 01080059.94006istd
2019-05-31 08:00:29.499 T:4068016128 NOTICE: Found resolution 1920 x 1080 with 1920 x 1080 @ 60.000000 Hz
2019-05-31 08:00:29.499 T:4068016128 NOTICE: Found resolution 1920 x 1080 with 1920 x 1080 @ 59.940060 Hz
2019-05-31 08:00:29.499 T:4068016128 NOTICE: Current resolution setting found at 16 + 8
2019-05-31 08:00:29.499 T:4068016128 NOTICE: Found resolution 1280 x 720 with 1280 x 720 @ 50.000000 Hz
2019-05-31 08:00:29.499 T:4068016128 NOTICE: Found resolution 1920 x 1080 with 1920 x 1080i @ 50.000000 Hz
2019-05-31 08:00:29.499 T:4068016128 NOTICE: Found resolution 1920 x 1080 with 1920 x 1080 @ 30.000000 Hz
2019-05-31 08:00:29.499 T:4068016128 NOTICE: Found resolution 1920 x 1080 with 1920 x 1080 @ 29.970030 Hz
2019-05-31 08:00:29.499 T:4068016128 NOTICE: Found resolution 1920 x 1080 with 1920 x 1080 @ 50.000000 Hz
2019-05-31 08:00:29.499 T:4068016128 NOTICE: Found resolution 1920 x 1080 with 1920 x 1080 @ 25.000000 Hz
2019-05-31 08:00:29.499 T:4068016128 NOTICE: Found resolution 1920 x 1080 with 1920 x 1080 @ 24.000000 Hz
2019-05-31 08:00:29.499 T:4068016128 NOTICE: Found resolution 1920 x 1080 with 1920 x 1080 @ 23.976025 Hz
2019-05-31 08:00:29.499 T:4068016128 NOTICE: Found resolution 1920 x 1080 with 3840 x 2160 @ 30.000000 Hz
2019-05-31 08:00:29.499 T:4068016128 NOTICE: Found resolution 1920 x 1080 with 3840 x 2160 @ 29.970030 Hz
2019-05-31 08:00:29.499 T:4068016128 NOTICE: Found resolution 1920 x 1080 with 3840 x 2160 @ 25.000000 Hz
2019-05-31 08:00:29.499 T:4068016128 NOTICE: Found resolution 1920 x 1080 with 3840 x 2160 @ 24.000000 Hz
2019-05-31 08:00:29.499 T:4068016128 NOTICE: Found resolution 1920 x 1080 with 3840 x 2160 @ 23.976025 Hz
2019-05-31 08:00:29.499 T:4068016128 NOTICE: Found resolution 1920 x 1080 with 4096 x 2160 @ 24.000000 Hz
2019-05-31 08:00:29.499 T:4068016128 NOTICE: Found resolution 1920 x 1080 with 4096 x 2160 @ 23.976025 Hz
2019-05-31 08:00:29.500 T:4068016128 NOTICE: Found resolution 1920 x 1080 with 3840 x 2160 @ 50.000000 Hz
2019-05-31 08:00:29.500 T:4068016128 NOTICE: Found resolution 1920 x 1080 with 3840 x 2160 @ 60.000000 Hz
2019-05-31 08:00:29.500 T:4068016128 NOTICE: Found resolution 1920 x 1080 with 3840 x 2160 @ 59.940060 Hz
2019-05-31 08:00:29.500 T:4068016128 NOTICE: Found resolution 1920 x 1080 with 3840 x 2160 @ 50.000000 Hz
2019-05-31 08:00:29.500 T:4068016128 NOTICE: Found resolution 1920 x 1080 with 3840 x 2160 @ 60.000000 Hz
2019-05-31 08:00:29.500 T:4068016128 NOTICE: Found resolution 1920 x 1080 with 3840 x 2160 @ 59.940060 Hz
2019-05-31 08:00:29.500 T:4068016128 NOTICE: Found best resolution 0192001080059.94006pstd at 24, setting to RES_DESKTOP at 16
2019-05-31 08:00:29.717 T:4068016128 NOTICE: Updated resolutions and set desktop

2

Have you configured the GUI as 1080p60 and set “Adjust Refresh Rate” to “Start/Stop”?

3

Yes, that is how it is configured.

4

Than please upload debug enabled logs so that we can check why it might not work

5

Try setting Force 422 colour subsampling in Settings->System->Display.

What is the make/model of the TV?

6

It’s a Panasonic TV, but I have fixed it by changing the HDMI cable between Vero and amp.

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