Cant update vero 4k

Hi, im trying to do a fresh install since the device hasnt been updated since 2019. I have a mac, and when I go through the steps on the installer i get the “media selection” menu (with no info) right after I peak the image version. If I click the back arrow i get a “install options” menu but im not able to select any options. Any guidance?


Which OS Version are you on? Did you download latest installer version?

Just to ensure you have a USB Stick or SD card connected to the Mac that is identified in finder

Hi, im on Ventura 13.0, and I downloaded the installer from here: Download - OSMC

I tried with 2 different usb drives, but the menu shows up the same

Hi,

Could you please provide the contents of the OSMC Installer log file. It should be located your User’s home folder.

Regards Tom.

Tue Dec 6 15:30:01 2022 OSMC Installer running on Mac OS X
Tue Dec 6 15:30:01 2022 Detected locale as en_US
Tue Dec 6 15:30:01 2022 Attempting to load translation for locale en_US
Tue Dec 6 15:30:01 2022 Could not load translation!
Tue Dec 6 15:30:01 2022 Resolving a mirror
Tue Dec 6 15:30:01 2022 Resolved mirror to http://ftp.fau.de/osmc/osmc/download/
Tue Dec 6 15:30:01 2022 Enumerating supported devices
Tue Dec 6 15:30:01 2022 Added the following devices
Tue Dec 6 15:30:01 2022 Vero 4K / 4K+
Tue Dec 6 15:30:01 2022 Vero 2
Tue Dec 6 15:30:01 2022 Vero
Tue Dec 6 15:30:01 2022 Raspberry Pi 4 / 400
Tue Dec 6 15:30:01 2022 Raspberry Pi 2 / 3 / Zero 2 W
Tue Dec 6 15:30:01 2022 Raspberry Pi 1 / Zero
Tue Dec 6 15:30:01 2022 Apple TV
Tue Dec 6 15:30:02 2022 Checking for updates
Tue Dec 6 15:30:02 2022 Checking for updates by downloading http://ftp.fau.de/osmc/osmc/download//installers/latest_mac
Tue Dec 6 15:30:02 2022 Acquired mirror file
Tue Dec 6 15:30:02 2022 No new update is available
Tue Dec 6 15:30:08 2022 The user has selected English as their language
Tue Dec 6 15:30:08 2022 The user has selected Vero 4K / 4K+ as their device
Tue Dec 6 15:30:08 2022 Attempting to download device versions file http://ftp.fau.de/osmc/osmc/download/installers/versions_VERO3
Tue Dec 6 15:30:08 2022 Found a build called  2022.10-1
Tue Dec 6 15:30:08 2022 Found a build called  2022.09-1
Tue Dec 6 15:30:08 2022 Found a build called  2022.03-1
Tue Dec 6 15:30:08 2022 Found a build called  2021.12-1
Tue Dec 6 15:30:08 2022 Found a build called  2021.11-2
Tue Dec 6 15:30:11 2022 The user has selected an online image for Vero 4K / 4K+ with build URL : http://ftp.fau.de/osmc/osmc/download/installers/diskimages/OSMC_TGT_vero3_20221101.img.gz
Tue Dec 6 15:30:11 2022 Disabling NFS install for device Vero 4K / 4K+ as it does not support it
Tue Dec 6 15:30:11 2022 Disabling USB install for device Vero 4K / 4K+ as it does not support it
Tue Dec 6 15:30:11 2022 Disabling SD install for device Vero 4K / 4K+ as it does not support it
Tue Dec 6 15:30:11 2022 Disabling internal install for device Vero 4K / 4K+ as it does not support it
Tue Dec 6 15:30:11 2022 This device does not support preseeding at all.
Tue Dec 6 15:30:11 2022 Enumerating imageable devices for OSX
Tue Dec 6 15:30:12 2022 New disk device entry created with entry point /dev/rdisk0, 500.3 GB free space and label 
Tue Dec 6 15:30:12 2022 =================================================
Tue Dec 6 15:30:12 2022 Starting to parse /dev/rdisk0 for additional info

Tue Dec 6 15:30:12 2022 MediaName-Line: Device / Media Name: APPLE SSD AP0512N
Tue Dec 6 15:30:12 2022 Protocol-Line: Protocol: PCI-Express
Tue Dec 6 15:30:12 2022 Determined PCI-Express as protocol for /dev/rdisk0
Tue Dec 6 15:30:12 2022 Decided to be a DMG: no
Tue Dec 6 15:30:12 2022 Ejectable-Line: Removable Media: Fixed
Tue Dec 6 15:30:12 2022 Determined Fixed as ejactableProperty for /dev/rdisk0
Tue Dec 6 15:30:12 2022 Decided that /dev/rdisk0 is not writable to us
Tue Dec 6 15:30:12 2022 Parsed device as NON-writable. NOT Appending.
Tue Dec 6 15:30:12 2022 

Tue Dec 6 15:30:12 2022 Finished parsing additional info for /dev/rdisk0
Tue Dec 6 15:30:12 2022 =================================================

Tue Dec 6 15:30:12 2022 New disk device entry created with entry point /dev/rd, Container Scheme free space and label 
Tue Dec 6 15:30:12 2022 =================================================
Tue Dec 6 15:30:12 2022 Starting to parse /dev/rd for additional info

Tue Dec 6 15:30:12 2022 Decided that /dev/rd is not writable to us
Tue Dec 6 15:30:12 2022 Parsed device as NON-writable. NOT Appending.
Tue Dec 6 15:30:12 2022 

Tue Dec 6 15:30:12 2022 Finished parsing additional info for /dev/rd
Tue Dec 6 15:30:12 2022 =================================================

Tue Dec 6 15:30:12 2022 New disk device entry created with entry point /dev/rdisk2, +501.4 MB free space and label 
Tue Dec 6 15:30:12 2022 =================================================
Tue Dec 6 15:30:12 2022 Starting to parse /dev/rdisk2 for additional info

Tue Dec 6 15:30:12 2022 MediaName-Line: Device / Media Name: Disk Image
Tue Dec 6 15:30:12 2022 Protocol-Line: Protocol: Disk Image
Tue Dec 6 15:30:12 2022 Determined Disk Image as protocol for /dev/rdisk2
Tue Dec 6 15:30:12 2022 Decided to be a DMG: yes
Tue Dec 6 15:30:12 2022 Ejectable-Line: Removable Media: Removable
Tue Dec 6 15:30:12 2022 Determined Removable as ejactableProperty for /dev/rdisk2
Tue Dec 6 15:30:12 2022 Decided that /dev/rdisk2 is not writable to us
Tue Dec 6 15:30:12 2022 Parsed device as NON-writable. NOT Appending.
Tue Dec 6 15:30:12 2022 

Tue Dec 6 15:30:12 2022 Finished parsing additional info for /dev/rdisk2
Tue Dec 6 15:30:12 2022 =================================================

Tue Dec 6 15:30:12 2022 New disk device entry created with entry point /dev/rdisk3, 4.0 TB free space and label 
Tue Dec 6 15:30:12 2022 =================================================
Tue Dec 6 15:30:12 2022 Starting to parse /dev/rdisk3 for additional info

Tue Dec 6 15:30:13 2022 MediaName-Line: Device / Media Name: My Passport 2626
Tue Dec 6 15:30:13 2022 Protocol-Line: Protocol: USB
Tue Dec 6 15:30:13 2022 Determined USB as protocol for /dev/rdisk3
Tue Dec 6 15:30:13 2022 Decided to be a DMG: no
Tue Dec 6 15:30:13 2022 Ejectable-Line: Removable Media: Fixed
Tue Dec 6 15:30:13 2022 Determined Fixed as ejactableProperty for /dev/rdisk3
Tue Dec 6 15:30:13 2022 Decided that /dev/rdisk3 is not writable to us
Tue Dec 6 15:30:13 2022 Parsed device as NON-writable. NOT Appending.
Tue Dec 6 15:30:13 2022 

Tue Dec 6 15:30:13 2022 Finished parsing additional info for /dev/rdisk3
Tue Dec 6 15:30:13 2022 =================================================


Hi,

What size are the usb drives that you are trying to write to?

Regards Tom.

its a 4TB MyPassport

Hi,

Have you got anything smaller? SD card or USB flash drive 16gb to 32gb should be sufficient.

I think there is something about the partition table on the “MyPassport” drives, unsuitable for the installer. Also is it blank?

Regards Tom.

yeah its blank, but I’ll buy a small usb stick and try and will let you know thanks

1 Like

Sorry for the late reply.

Your installation media isn’t showing for a safety reason.

Tue Dec 6 15:30:12 2022 Determined Fixed as ejactableProperty for /dev/rdisk0

The OSMC installer runs on Windows, Linux and macOS. On all of those platforms, we do our best to stop accidental erasure of hard drives that contain data.

On macOS, we are checking diskutil to see if the drive advertises a removable capability. If it’s not – the drive is probably an important data drive. We also check for capacity.

The average user is not using a 4TB drive (which likely needs external power) to reinstall OSMC. So to avoid them accidentally erasing personal data, we exclude it when enumerating the list of drives that can be imaged.

As such, I’d rather you start a post such as the one you did than hear horror stories about users imaging OSMC to the wrong drive.

We could introduce an option to override this in the future – but I think you also need to consider how you would power this attached drive. So presently, I’d like to keep things as they are.

Hope this clears things up

Cheers

Sam

1 Like

thank you Sam for the detailed explanation, as soon as my usb stick arrives I’ll test it and let you guys know

1 Like

hey guys, I tried with a USB Stick and let me selected it without any issue, but when installing the img I got an error, any suggestions?

Wed Dec 7 16:00:12 2022 OSMC Installer running on Mac OS X
Wed Dec 7 16:00:12 2022 Detected locale as en_US
Wed Dec 7 16:00:12 2022 Attempting to load translation for locale en_US
Wed Dec 7 16:00:12 2022 Could not load translation!
Wed Dec 7 16:00:12 2022 Resolving a mirror
Wed Dec 7 16:00:12 2022 Resolved mirror to http://ftp.halifax.rwth-aachen.de/osmc/osmc/download/
Wed Dec 7 16:00:12 2022 Enumerating supported devices
Wed Dec 7 16:00:12 2022 Added the following devices
Wed Dec 7 16:00:12 2022 Vero 4K / 4K+
Wed Dec 7 16:00:12 2022 Vero 2
Wed Dec 7 16:00:12 2022 Vero
Wed Dec 7 16:00:12 2022 Raspberry Pi 4 / 400
Wed Dec 7 16:00:12 2022 Raspberry Pi 2 / 3 / Zero 2 W
Wed Dec 7 16:00:12 2022 Raspberry Pi 1 / Zero
Wed Dec 7 16:00:12 2022 Apple TV
Wed Dec 7 16:00:12 2022 Checking for updates
Wed Dec 7 16:00:12 2022 Checking for updates by downloading http://ftp.halifax.rwth-aachen.de/osmc/osmc/download//installers/latest_mac
Wed Dec 7 16:00:13 2022 Acquired mirror file
Wed Dec 7 16:00:13 2022 No new update is available
Wed Dec 7 16:00:20 2022 The user has selected English as their language
Wed Dec 7 16:00:20 2022 The user has selected Vero 4K / 4K+ as their device
Wed Dec 7 16:00:20 2022 Attempting to download device versions file http://ftp.halifax.rwth-aachen.de/osmc/osmc/download/installers/versions_VERO3
Wed Dec 7 16:00:20 2022 Found a build called  2022.10-1
Wed Dec 7 16:00:20 2022 Found a build called  2022.09-1
Wed Dec 7 16:00:20 2022 Found a build called  2022.03-1
Wed Dec 7 16:00:20 2022 Found a build called  2021.12-1
Wed Dec 7 16:00:20 2022 Found a build called  2021.11-2
Wed Dec 7 16:00:24 2022 The user has selected an online image for Vero 4K / 4K+ with build URL : http://ftp.halifax.rwth-aachen.de/osmc/osmc/download/installers/diskimages/OSMC_TGT_vero3_20221101.img.gz
Wed Dec 7 16:00:24 2022 Disabling NFS install for device Vero 4K / 4K+ as it does not support it
Wed Dec 7 16:00:24 2022 Disabling USB install for device Vero 4K / 4K+ as it does not support it
Wed Dec 7 16:00:24 2022 Disabling SD install for device Vero 4K / 4K+ as it does not support it
Wed Dec 7 16:00:24 2022 Disabling internal install for device Vero 4K / 4K+ as it does not support it
Wed Dec 7 16:00:24 2022 This device does not support preseeding at all.
Wed Dec 7 16:00:24 2022 Enumerating imageable devices for OSX
Wed Dec 7 16:00:24 2022 New disk device entry created with entry point /dev/rdisk0, 500.3 GB free space and label 
Wed Dec 7 16:00:24 2022 =================================================
Wed Dec 7 16:00:24 2022 Starting to parse /dev/rdisk0 for additional info

Wed Dec 7 16:00:24 2022 MediaName-Line: Device / Media Name: APPLE SSD AP0512N
Wed Dec 7 16:00:24 2022 Protocol-Line: Protocol: PCI-Express
Wed Dec 7 16:00:24 2022 Determined PCI-Express as protocol for /dev/rdisk0
Wed Dec 7 16:00:24 2022 Decided to be a DMG: no
Wed Dec 7 16:00:24 2022 Ejectable-Line: Removable Media: Fixed
Wed Dec 7 16:00:24 2022 Determined Fixed as ejactableProperty for /dev/rdisk0
Wed Dec 7 16:00:24 2022 Decided that /dev/rdisk0 is not writable to us
Wed Dec 7 16:00:24 2022 Parsed device as NON-writable. NOT Appending.
Wed Dec 7 16:00:24 2022 

Wed Dec 7 16:00:24 2022 Finished parsing additional info for /dev/rdisk0
Wed Dec 7 16:00:24 2022 =================================================

Wed Dec 7 16:00:24 2022 New disk device entry created with entry point /dev/rd, Container Scheme free space and label 
Wed Dec 7 16:00:24 2022 =================================================
Wed Dec 7 16:00:24 2022 Starting to parse /dev/rd for additional info

Wed Dec 7 16:00:24 2022 Decided that /dev/rd is not writable to us
Wed Dec 7 16:00:24 2022 Parsed device as NON-writable. NOT Appending.
Wed Dec 7 16:00:24 2022 

Wed Dec 7 16:00:24 2022 Finished parsing additional info for /dev/rd
Wed Dec 7 16:00:24 2022 =================================================

Wed Dec 7 16:00:24 2022 New disk device entry created with entry point /dev/rdisk2, 123.0 GB free space and label 
Wed Dec 7 16:00:24 2022 =================================================
Wed Dec 7 16:00:24 2022 Starting to parse /dev/rdisk2 for additional info

Wed Dec 7 16:00:24 2022 MediaName-Line: Device / Media Name: SanDisk 3.2Gen1
Wed Dec 7 16:00:24 2022 Protocol-Line: Protocol: USB
Wed Dec 7 16:00:24 2022 Determined USB as protocol for /dev/rdisk2
Wed Dec 7 16:00:24 2022 Decided to be a DMG: no
Wed Dec 7 16:00:24 2022 Ejectable-Line: Removable Media: Removable
Wed Dec 7 16:00:24 2022 Determined Removable as ejactableProperty for /dev/rdisk2
Wed Dec 7 16:00:24 2022 isEjectable: yes; isDmg: no; isReadOnly: no
Wed Dec 7 16:00:24 2022 Parsed device as writable. Appending.
Wed Dec 7 16:00:24 2022 

Wed Dec 7 16:00:24 2022 Finished parsing additional info for /dev/rdisk2
Wed Dec 7 16:00:24 2022 =================================================

Wed Dec 7 16:00:31 2022 Device selected: 2	/dev/rdisk2	123.0 GB	SanDisk 3.2Gen1
Wed Dec 7 16:00:34 2022 EULA has been accepted
Wed Dec 7 16:00:34 2022 Downloading http://ftp.halifax.rwth-aachen.de/osmc/osmc/download/installers/diskimages/OSMC_TGT_vero3_20221101.img.gz
Wed Dec 7 16:01:32 2022 Download successful
Wed Dec 7 16:01:32 2022 Extracting /Users/vbustosv/OSMC_TGT_vero3_20221101.img.gz
Wed Dec 7 16:01:34 2022 Finished extraction. Going to write image
Wed Dec 7 16:01:34 2022 Requesting confirmation from user
Wed Dec 7 16:01:38 2022 User confirmed
Wed Dec 7 16:01:49 2022 going to start osa
Wed Dec 7 16:01:49 2022 pasting admin script to process do shell script "SUDO_ASKPASS=/Volumes/qt_host_installer/qt_host_installer.app/Contents/MacOS/sudo-askpass.osascript.js sudo -A  /bin/dd if=/Users/vbustosv/OSMC_TGT_vero3_20221101.img of=/dev/rdisk2 bs=1m conv=sync && sync"
Wed Dec 7 16:01:49 2022 waiting for finish
Wed Dec 7 16:01:49 2022 osa claims to be done...collect output and verify
Wed Dec 7 16:01:49 2022 Imaging failed!
Wed Dec 7 16:01:49 2022 Messages are:
Wed Dec 7 16:01:49 2022 	 stdout: 
Wed Dec 7 16:01:49 2022 	 stderr: 0:223: execution error: sudo: unable to run /Volumes/qt_host_installer/qt_host_installer.app/Contents/MacOS/sudo-askpass.osascript.js: No such file or directory
sudo: no password was provided
sudo: a password is required (1)

tried it in another mac and it worked, thanks!

1 Like

Hi valebv,

It shouldn’t require installing from another mac in future, there was small bug in the latest installer which has now been fixed.

Thanks for letting us know about this issue.

Regards Tom.