Hi, Sam. Still looking forward to that happening eventually. 
I’m up to date on emails and tickets.
What is the ticket number?
Sam
Hi Sam. You took it to email. Robby Langostino. (Both Lobster-related screen names. Let me know if you need more to find it.
Found it – I see the issue now. You wanted us to cross-ship a new product so you were not inconvenienced and without any unit at all. Will sort this out now.
Thank you very much. (And since this is a public thread, and you mentioned the issue, I should state that I understand that’s not your current policy due to past problems with customers not returning defective devices, but I’ve offered to pay of the new unit up front, with an expectation of credit when the old one is received by you.)
I’ve replied now. Because the subject of the thread was ‘How’s the new Vero 4K?’ (one of our automatic tickets); it was in a lower priority queue. I usually deal with those separately to other tickets.
Sam