Changing to soundbar, some files won’t play and vero hangs

Help and Support Vero 4K / Vero 4K +
1

https://paste.osmc.tv/ajedajadug

This is before

This is after

https://paste.osmc.tv/ikijegotar

Starting to play an 4k imax file a beautiful planet. Played always with denon x4500h and after switching to soundbar samsung hw-q990f on hdmi1 to samsung q9fn (same for years) the vero4k+ directly hangs. Other files will play ok.

Funny is it plays while having debug on, turning debug off and start playing it hangs direct?.?..

Later while having debug on it started and hang direct. Not sure why vero would hang/freeze when can’t play file.

Any clue?

This is logging after power off and debug off

https://paste.osmc.tv/otisozarog

Complete name : A Beautiful Planet (2016).mkv
Format : Matroska
Format version : Version 4
File size : 17.3 GiB
Duration : 46 min 17 s
Overall bit rate mode : Variable
Overall bit rate : 53.6 Mb/s
Movie name : A Beautiful Planet 4K
Encoded date : UTC 2018-12-21 18:41:46
Writing application : mkvmerge v29.0.0 (‘Like It Or Not’) 64-bit
Writing library : libebml v1.3.6 + libmatroska v1.4.9

Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main 10@L5.1@High
HDR format : SMPTE ST 2094 App 4, Version 1, HDR10+ Profile A compatible
Codec ID : V_MPEGH/ISO/HEVC
Duration : 46 min 17 s
Bit rate : 45.6 Mb/s
Width : 3 840 pixels
Height : 2 160 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 23.976 (24000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0 (Type 2)
Bit depth : 10 bits
Bits/(Pixel*Frame) : 0.229
Stream size : 14.8 GiB (85%)
Default : Yes
Forced : No
Color range : Limited
Color primaries : BT.2020
Transfer characteristics : PQ
Matrix coefficients : BT.2020 non-constant
Mastering display color primaries : BT.2020
Mastering display luminance : min: 0.0000 cd/m2, max: 1000 cd/m2
Maximum Content Light Level : 2279 cd/m2
Maximum Frame-Average Light Level : 256 cd/m2

Audio
ID : 2
Format : DTS XLL
Format/Info : Digital Theater Systems
Commercial name : DTS-HD Master Audio
Codec ID : A_DTS
Duration : 46 min 17 s
Bit rate mode : Variable
Bit rate : 7 848 kb/s
Channel(s) : 8 channels
Channel layout : C L R LFE Lb Rb Lss Rss
Sampling rate : 48.0 kHz
Frame rate : 93.750 FPS (512 SPF)
Bit depth : 24 bits
Compression mode : Lossless
Stream size : 2.54 GiB (15%)
Title : DTS:X 7.1
Language : English
Default : Yes
Forced : No

2

How is this manifested? If you get a blank screen there may be a CEC issue. Try turning everything off at the wall, count to ten and turn it all on again.

3

I get an circle in the middle of the screen, like buffering but then complete frozen, even ssh not possible.

CEC is not turned on

4

Hmmm. This sounds like what I get if I have an issue accessing my media through autofs. Kodi isn’t very tolerant of that. But if you are able to play other files from the same source that can’t be it.

If it really is connected with changing the audio device, all I can think is there’s some sort of earthing problem.

I note that file is HDR10+ which is supported by both your Denon and the soundbar. But for giggles, could you limit the output to BT2020SDR or SDR in Settings->Player->Videos->HDR processing to see what happens?

5

I can play multiple files before it happens, all via same autofs

I tried to reproduce when it plays, and when it fails, but now everytime it fails in freeze, fresh reboot doesn’t help (which i hoped for).

It starts, and then become black for 1/2 seconds and then returns with freeze circles.

The only thing i did was replacing denon with samsung, cables are all the same.
Vero to denon to samsung tv
Vero to samsung soundbar to samsung tv.

Removing power and hdmi cables done, waited minutes before reconnecting

IMG_2498
IMG_24985712×4284 3.41 MB

Rebooted first.

I started with hdr processing auto, freezes.

Power disconnected and connected.

I then applied your suggestion, freezes

With your suggested setting hdr10+ files plays as hdr10.

Power disconnected and connected.

Set hdr to force hdr, rebooted and played other files first, played planet file, freezes.

Yesterday it played once, and when i tried second time, it freeze direct again, so try to recover what was the order of previous files so see if there is something to trigger

https://paste.osmc.tv/ekejiwuwuq

Without debug logging.

Again tried do all actions again with debug logging on.

Rebooted and with force hdr, freezes,

https://paste.osmc.tv/qayejacija

Set to bt2020sdr rebooted, played file freezes

https://paste.osmc.tv/woyeyocato

I must say that i updated last week to 2025.03 version, before i was on 2024.10 version. But on denon i tested those files as well and then played perfectly. So doubting to reinstall to check, but maybe should get other version of the planet file without the imax enhanced audio.