CLS Realtek Gigabit Ethernet Adapter not Working with Vero 4k

Help and Support Vero 4K / Vero 4K +
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Hi, I splitted the issue with the CLS Realtek adapter from the original topic.

@mgc8:

  1. please, provide again full logs from the Vero with the failing gigabit Ethernet adapter as requested by Sam means: Enable logging, reboot Vero, since it does not to appear in the network, switch the Ethernet cable to the Vero LAN port and wait some time; upload the logs using MyOSMC or grab-logs -A and provide the URL here
  2. install package usbutils if not already done, reboot Vero with ethernet cable in Vero’s LAN port but connected gigabit adapter WITHOUT a LAN cable and provide URLs from:
  • sudo lsusb -t | paste-log
  • sudo lsusb -v | paste-log
  1. if possible, connect the Vero 4k with a second LAN cable to your router OR connect it to your WLAN using the menu MyOSMC->network, so wired and wireless are enabled the same time. Reboot the Vero with gigabit adapter plugged in and Ethernet cable connected to the adapter. Again, provide the URLs from
  • sudo lsusb -t | paste-log
  • sudo lsusb -v | paste-log

Summary to have a common understanding:

  • you bought the same CSL Realtek Gigabit Ethernet adapter the user @Nickelig reported here to be working with the Vero 4k but it don’t with your Vero 4k
  • on the Vero 4k it will be discovered as USB full-speed device but not a high-speed one; unclear here is whether behavior is valid for both scenarios either with Ethernet cable connected or without
  • the adapter seems to work with other devices
  • with an USB safety tester power consumption of the adapter shows to be 320 mA (which is quite high for such adapter) and on the Vero 4k’s USB port you can see voltage below 5 V by that

My brain storming to this besides the data still missing:

  • you should contact the user @Nickelig to verify this is really the SAME adapter model he /she’s using with the Vero 4k; all actions here base on his/her statement and reported information that this combination should work
  • the LAN cable should be exchanged to eliminate such trivial root cause of problem
  • if the MaxPower of lsusb -v output is below 320 mA, something is wrong with this adapter or it is not USB conform since taking a higher current power than reported to the USB host
  • in any case we should consider this adapter to have a defect as one possible explanation
  • some general USB power issue of the Vero could be possible but this could easily verified connecting a USB device like an SSD or small HDD with guaranteed power current below 500 mA. If this works, this can’t be the root cause
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