Concerns about Vero 4k

Help and Support Vero 4K / Vero 4K +
1

Hi Sam

I want to buy Vero 4k badly but I have one concern about flickering subtitles in every Kodi version I use on my Philips POS 9002 TV.
I write more about this problem here: Problem with subtitles when watching HDR movies
No one knows how to help me :frowning:
Iā€™m afraid there will be problem with flickering/blinking subtitles on Vero4k also.
Maybe youā€™ll be able to calm me down and I buy Vero 4k even today.
PS: Maybe someone have this TV and could help me with this decision.

Best regards

2

Your TV could be responsible for the ā€œflickeringā€. Sony TVs have a setting called Xtended-Dynamic-Range which is a kind of pseudo-HDR. If enabled, subtitles are more or less bright - depending on the scene. BUT there is no flickering here, itā€™s more like pumping the brightness slowly up and down.

Maybe your Philips TV has a similiar function.

3

Do you have a specific file that induces flickering?
Iā€™m sure some Sony TV owners could try the clip on their Vero 4K and report back.

There is of course a money back guarantee. If youā€™re not happy, you can return it to us for a full refund. Returns are not enjoyable for anyone, so we make the process as easy as possible. I suspect you wonā€™t need to exercise this however.

Cheers

Sam

4

Hi
@Rito_Bear
Thx for answer butā€¦the Sony TV problem is something elseā€¦I think
In my caseā€¦subtitles dissapear for miliseconds and appear. There are longer perdiods when this doesnā€™t occur but those are seconds.

@Sam
This sittuations occours in all 4k HEVC x265 HDR content only in KODI, SPMC, FTMC. On MX Player, Archos Player, VLC and other non-kodi players on my android 6.0 Philips 2017 TV subtitles are ok.

This is my debug log from KODI 18: http://paste.ubuntu.com/26170338/

Mayby You see there someting weird?

But if there is a possibility to rerutn and full refound I order one:slight_smile:
PS: If I order todayā€¦there is possibility to deliver it to Poland before 31.12.2017?

Thx for answer

Best regards

5

Dziendobry,

You havenā€™t tested it on OSMC however or specified which Kodi devices had problems.
If you supply a clip that has the problem, I am sure it can be tested.

As per our returns policy:

  • After receipt of your order, you can inform us of your intent to return it within 14 days. You then have 28 days after this date to return the item.
  • You can return the item as long as it is in a like new condition.
  • You have to pay the return postage, but you will receive a full refund of the price you paid.

See Returns Policy and Terms of Sale - OSMC

Unfortunately you would receive your item in early January. As soon as your order ships (likely tomorrow morning), youā€™ll receive a tracking number. Weā€™re working hard to get everything out of the door quickly, but unfortunately only those who ordered in the UK will see the benefits of this.

Cheers

Sam

6

Hi Sam

Thx for answer.

It is my Philips TV problemā€¦ I think. I am waiting for software upgrade.

I will buy Vero 4k butā€¦ because Iā€™m out of the house for the first two weeks of January Iā€™ll buy it a little bit later.

Many thanx for help.

Best regards and Marrry Christmass and Happy New Year

7

Hi Sam

I ordered Vero 4k today :slight_smile:

Best regards and Hapy New Year

8

Hi Sam

I can confirm that this problem doesnā€™t exist on Vero 4k. Subtitles are not flickering. Everything is ok.
Iā€™m still testing but at this moment I must say that Vero 4k is great!

Best regards

2 Likes