I’m continually getting an error of “Connection Error: TraktAPI”. It was never an issue before, but started cropping up a while ago.
I didn’t even have Trakt installed nor have I ever used it. I tried just installing it but not setting it up. That didn’t help. I’ve since disabled it but the error still happens. It seems to happen most when nothing is going on. If I pause a show/movie for a considerable amount of time it will happen upon restarting it is the most common thing. I don’t think it’s ever happened while watching something.
Can anyone figure why this is happening from the log file?
I don’t know how to do this. There are no trakt programs listed in my settings → programs and I don’t know how to edit scripts. Does this require using a terminal program to log into the device and manually edit something?
That should list every add-on, except maybe the module one, as modules are normally used by other scripts and don’t show in the list. For that one it might not matter if you don’t disable it if nothing else is using it. I’d start with the script.trakt and then see what happens.
We really do need a full debug log capturing the problem happening. It would make helping you a great deal easer.
I did the full double reboot after turning on logging and the uploaded log is what I got. I can try again later.
Going to Settings → Add ons → My Addons → All doesn’t show anything that makes reference to Trakt.
If I do a search for “Trakt”, the only enabled thing that comes up is “TMDb Helper”. The settings in this only have one reference to Trakt, but this is greyed out as it is unchecked (ie don’t use).
Likewise, dependencies of TMDb Helper make no reference to Trakt.
Lastly, this is only a recent issue that never occurred before and I’ve made no changes to anything.
I think we’re still waiting for a log file where a problem actually happens. The log file you posted has no errors in it, so there is nothing to look at. Until you post a log showing the actual problem occurring, there isn’t much more than guessing anyone can do.
Also, there is no way to just disable to Trakt portions the TMDb helper. If the skin asks TMDb helper for Trakt information, it goes and gets it. So if your skin (you haven’t said what skin you’re using, so, again, just guessing) uses TMDb helper, then you have to change skins. Some skins have TMDb helper as optional, so disabling TMDb helper might “fix” the issue.
As it’s inconsistent, I’ll keep trying to redo the log. The log I uploaded definitely was recording when the error happened the last time though I can’t explain why it’s not findable.
Intermittent problems can be a bear. The skin is likely using a script that is calling Trakt, so you’re honestly probably better off asking in the Kodi forum area for that skin:
The add-on causing the error in your logs is service.subtitles.a4ksubtitles. It has nothing to do with Trakt at all. It looks like that addon was trying to connect to s5.api.bsplayer-subtitles.com and couldn’t. But I see later places it does, so it must be an intermittent problem either with your internet connection or the host web site.
Thanks @pkscout. A4ksubtitles searches multiple subtitle sites at once and offers the ability to enable and disable various subtitle sites. Turning off the bsplayer ones seems to have done the trick.