Curious no audio issue

Help and Support Vero 4K / Vero 4K +
1

I have a Vero 4K and a Vero V, but 3 seasons of a show I have, have no audio on the 4k, but DO on the V.
All other media files seem fine (i only spot checked 3 or 4).

Sample from one of the files:

Blockquote
Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 42 min 41 s
Source duration : 42 min 42 s
Bit rate mode : Constant
Bit rate : 224 kb/s
Channel(s) : 6 channels
Channel layout : C L R Ls Rs LFE
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 68.4 MiB (4%)
Source stream size : 68.4 MiB (4%)
Language : English
Default : Yes
Alternate group : 1

The main difference on the 4K is there no receiver, just a soundbar and satellite speakers but when i moved the 4k upstairs I changed the audio to 5.1 and everything else has worked so far.

Should I remove some of the compatible audio codecs like dts etc?

2

Logs from the 4K would probably be insightful here. My first guess would be that perhaps your soundbar doesn’t support 6 channel PCM input which may explain what your experiencing. If this is the case your best configuration option may be to change channels to 2, enable passthrough for AC3 and enable the transcoding option for that.