Disable/Ignore Chapters?

Help and Support Vero 4K / Vero 4K +
1

Is it possible to have OSMC / Vero ignore chapter markers? Trying to play a series I have downloaded but the chapters don’t seem to play nice with the player. Video’s are cutting out several minutes early and I can’t figure out why… (it’s only on those files, I checked other files and it’s fine)
Any help would be appreciated.

2

OSMC and Vero are not the media player. Kodi is the media player!

Logs would help:

To get a better understanding of the problem you are experiencing we need more information from you. The best way to get this information is for you to upload logs that demonstrate your problem. You can learn more about how to submit a useful support request here.

So, in summary:

  • activate the logging
  • reboot the OSMC device
  • reproduce the issue
  • upload the log set either using the Log Uploader method within the My OSMC menu in the GUI or the ssh method invoking command grab-logs -A
  • publish the provided URL from the log set upload, here

Thanks for your understanding. We hope that we can help you get up and running again shortly.

3

https://paste.osmc.tv/adekabolom

4

If I’m calculating things correctly, there is a problem with the file:

00:28:19.403 T:3609195264    INFO: ffmpeg[D71FF300]:   Duration: 00:20:51.29, start: 0.000000, bitrate: 399 kb/s
00:28:19.403 T:3609195264    INFO: ffmpeg[D71FF300]:     Chapter #0:0: start 0.000000, end 80.623000
00:28:19.403 T:3609195264    INFO: ffmpeg[D71FF300]:     Metadata:
00:28:19.403 T:3609195264    INFO: ffmpeg[D71FF300]:       title           : Opening
00:28:19.403 T:3609195264    INFO: ffmpeg[D71FF300]:     Chapter #0:1: start 0.000000, end 1251.333000
00:28:19.403 T:3609195264    INFO: ffmpeg[D71FF300]:     Metadata:
00:28:19.404 T:3609195264    INFO: ffmpeg[D71FF300]:       title           : Main
00:28:19.404 T:3609195264    INFO: ffmpeg[D71FF300]:     Chapter #0:2: start 0.000000, end 70.863000
00:28:19.404 T:3609195264    INFO: ffmpeg[D71FF300]:     Metadata:
00:28:19.404 T:3609195264    INFO: ffmpeg[D71FF300]:       title           : Ending

According to that, the video is 20m 51s long, however if you look at the chapters, they add up to 1401 seconds which is about 23 minutes. That seems to match with your comment about ‘cutting out several minutes early’.

Of course I could be wrong about how to calculate the chapters properly…

5

It was cutting out at 17:40 for reasons that elude me. The chapters were set up to skip the intro and ending, but I think the whole encore is just screwed up. The files don’t play right on my PC…
Either way it seems the encoder released a V2 and those files are playing alright.

6

So re-encoded versions of the file fixed the problem? If so please mark this as solved.