I lost (think it was hidden by my wife) my old remote for the Vero V. No issues, everything worked well before it went missing. Went on Ebay, bought another OSMC remote. Turned Vero on, got to the main page. Clicked and held the Home and OK button to pair the ‘new’ (second-hand) remote. Blue light comes on.
Doesn’t operate my Vero V. Gutted. Love the Vero V, but now I am not able to use it. I honestly am not technically adept, so have no idea how to access logs or open it up (as I have read some descriptions on here).
Main question is, should any OSMC remote (and I do see the Blue light), work/connect to my Vero V?
Thanks in advance. Hope the dream isn’t over.
I’m not a OSMC-hardware guy, so I can’t with certainty answer, but this is from memory in general:
If you manage to pair the remote, it should theoratically work. But there were noice factors, with some generatoion of the remote/reciver device (don’t remember the details it’s above my paygrade). And some connected usb devices cable worked as a jamming antenna if i remembered correctly. My suggestion is try again to pair the new remote, while having just power and hdmi connected, to eliminate possible environment issues. I’m no hardware guy as I said, but distance to power cables, “splitters” ,wifi extenders/routers or other devices might also effect noice to signal ratio, if it’s the problem.
ps. The edits remoed spelling mistakes.
Hi, thanks for the reply, sadly, it’s still a negative 
You can use any OSMC remote with any version of Vero (and many other devices) BUT the remotes and the receivers MUST be of the same generation. For the Vero V the internal receiver will only talk to a Vero V remote. To use a earlier revision of the OSMC remote you must also use the receiver dongle that it is intended to work with. If you got an older remote and did not get a dongle with it then this isn’t going to work for you. One note about using older OSMC remotes with a Vero V. When you plug a OSMC receiver dongle into the external USB port it will disable the internal receiver dongle to avoid any conflicts. If you later want to enable the internal receiver again you would need to unplug any external dongles and reboot the device.
The OSMC store sells the remotes by themselves. You also have lots of other options including using your TV remote via CEC or a universal remote using infrared.
Did the remote come with a receiver?
If so, plug it in and that should do the trick as @darwindesign says.
The fact that it didn’t pair suggests that the remote you purchased wasn’t the latest generation
Sam