Drives disconnecting from USB hub

Help and Support
1

Hi,

Having some problems with drives that keep disconnecting from the USB hub. I have tried the USB hub sold on this site, as well as one I ordered from Amazon, but the problem is the same. If I hook up more than one drive to the hub, the drives will disconnect after a few moments (unsafe eject). Sometimes they will seem to reconnect then disconnect again.

Any advice would be appreciated.

Thanks,
Tony

2

So you are using the USB Hub with the respective power supply?
Which drives are you connecting (Brand/Model)?

3

Yes I am using the power supply with the hub I ordered from this site. The hub from Amazon didn’t come with a power supply. The drives are Western Digital portable 2 TB Elements and a portable Seagate 2 TB drive (silver slim). The drives also tend to make strange clicking noises I don’t like when more than one is connected to the hub.

I also tried removing the RF adapter for the remote, freeing up the 2nd USB port. I plugged the 2nd drive in to that port (not using the hub at all). The 1st hard drive immediately disconnected and reconnected. However, after that, the 2 drives remained connected. But, I continued to regularly hear that strange clicking sound coming from one of the drives, although much less frequently than when the hub was connected. Now it’s about once every 3 minutes that I hear it click.

4

Can you post some logs via My OSMC?

5

This sounds all towards power issues. The USB 3.0 drives can draw a bit more then the old drives but technically still 2 should be supported by the power supply of the powered hub.
So connecting the drives without the powered hub is clearly a no go, with the power supply connected and everything in order it should work.

6

Well, funnily enough, I powered the device off to connect it to a different TV and after I rebooted I am no longer having these issues. Should they reoccur I will post logs.

Just to be clear, I was always using the power supply for the hub.

Thanks to everyone who responded.

Tony

7

Hi Tony, did you ever have this problem again as i am not having issues with drives freezing or disconnecting or in some cases not even connecting. and yet it has worked perfectly with 4 hard drives for the last few months?
thanks
cliff