Dropping frames randomly

Help and Support Vero 4K / Vero 4K +
1

Hi all.

I’ve got three separate vero 4K devices, all Ethernet wired, all dropping frames randomly during playback of pretty much any files.

I’ve only been having this issue since upgrading everything to the latest version, never an issue when running the older version that shared mysql with my older rpi3 boxes.

Is there an obvious setting I may be missing from all three boxes? They’re pretty much default settings, just a few audio tick boxes set for my amps.

I recall on the older version of osmc there was a tick box for matching video start/stop which fixed a similar issue, but as that seems to be enabled by default on this latest version, I guess it’s not that.

2

Some logs should give us some hints. Have you tried playing a file from local storage?

3

Hi Sam,

I’ve not tried anything from a local drive, if it was easy to replicate I probably would have already though.

Just dropped the logs here:

https://paste.osmc.tv/netowipipo

4

It actually just happened again right now, so I’ve stopped it and uploaded fresh logs. Hopefully it’s easier to find.

/uvamutaqal