External HDD Automount

I have a 4TB external HDD (WD Blue label) with movies on it and it has its own power supply but it will not show up on my Vero 4k+. I have tried formatting it with both exFAT and NTFS, but the drive does not mount. I have even tried using a different HHD enclosure but still nothing.

The HDD does show up on both my Windows 7 and Windows 10 laptops with no problems.

Provide logs either via MyOSMC or grab-logs -A an quote the URL.
Also what is output of sudo fdisk -l | paste-log



Mar 16 23:03:09 Vero udisks-glue[526]: Successfully automounted /dev/sda1 at /media/Flo Backup

Looks OK, so you can not find it at /media/Flo Backup?

Maybe try to give it a label without space in it.

The Flo Backup is a different external hdd I tried (WD Passport) and it mounted. However, the 4TB WD Blue will not mount to osmc, but does work in Windows laptops just fine.

Would help if you only have the none working one connected when doing troubleshooting.
Check output of lsusb
Also maybe try different USB cable

I’m using a different cable and still nothing. I tried lsusb but was returned “-bash: lsusb: command not found”, so now I’m trying to figure out that issue…

lsusb belongs to the usbutils packet, so try

sudo apt-get install usbutils

Thanks, that worked! lsusb returns:

Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 005: ID 04fc:0c25 Sunplus Technology Co., Ltd SATALink SPIF225A
Bus 001 Device 002: ID 1997:2433
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

Searching for that device there seems quite some bugs. Didn’t see if they are fixed lately