File not compatible (audio or video codec)?

Help and Support
1

Hi,
I have problems with a series. The video is stuttering and is delayed several second to the audio. It works fine on my laptop with VLC player so I guess something about it is incompatible with the Vero 4k+ or my settings are wrong. It only happens with this series, but on every episode.
Maybe there is an expert around who could take a quick look on the media info if there is something obvious before I try to make a log and upload the whole thing. Thanks in advance. I have to admit some of this codec and settings stuff still confuses me because I often don’t know what it does exactly.

Media info:
Format version : Version 4
File size : 905 MiB
Duration : 24 min 11 s
Overall bit rate : 5 230 kb/s
Encoded date : UTC 2017-05-09 20:34:46
Writing application : mkvmerge v9.8.0 (‘Kuglblids’) 64bit
Writing library : libebml v1.3.4 + libmatroska v1.4.5
Attachments : Club Type Medium - GKmodified Italic.ttf / Club Type Medium - GKmodified.ttf / ACaslonPro-Bold.otf / Bliss Bold.ttf

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High 4:4:4 Predictive@L5
Format settings : CABAC / 16 Ref Frames
Format settings, CABAC : Yes
Format settings, ReFrames : 16 frames
Codec ID : V_MPEG4/ISO/AVC
Duration : 24 min 9 s
Bit rate : 4 850 kb/s
Width : 1 280 pixels
Height : 720 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 23.976 (24000/1001) FPS
Color space : YUV
Chroma subsampling : 4:4:4
Bit depth : 10 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.219
Stream size : 838 MiB (93%)
Writing library : x264 core 148 r2692+54 69a6f49 t_mod_Custom [10-bit@all X86_64]
Encoding settings : cabac=1 / ref=16 / deblock=1:0:0 / analyse=0x3:0x133 / me=umh / subme=10 / psy=1 / fade_compensate=0.70 / psy_rd=0.73:0.10 / mixed_ref=1 / me_range=32 / chroma_me=1 / trellis=2 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=0 / chroma_qp_offset=-2 / threads=6 / lookahead_threads=1 / sliced_threads=0 / nr=0 / decimate=0 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / fgo=0 / bframes=16 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=250 / keyint_min=25 / scenecut=40 / intra_refresh=0 / rc_lookahead=80 / rc=crf / mbtree=1 / crf=16.0000 / qcomp=0.70 / qpmin=0:0:0 / qpmax=81:81:81 / qpstep=4 / ip_ratio=1.40 / aq=3:0.92 / aq-sensitivity=10.00 / aq-factor=1.00:1.00:1.00 / aq2=0 / aq3=0
Language : English
Default : Yes
Forced : No
Color range : Limited
Matrix coefficients : BT.709

2

AFAIK Vero doesn’t support 444 subsampling.

3

This Hi10 stuff is generally unplayable on anything other than a PC. There is always Handbrake to convert it to a more sane format.

4

Thank you, I never even heard of it. I will try to educate myself about it and convert the files.

5

I’m pretty sure my old TV can’t benefit from any of that new stuff. But I’m glad to know that it is not my settings :wink:
Handbrake is really a lifesaver.

6

Not so new. The problem is 4:4:4 at 10 bits just has a high bitrate and I don’t think our SoC can handle it in hardware anyway. If you convert to 4:2:0 10bits it should be fine.

Edit: It seems 10bits won’t do either - needs to be 8 bits for AVC, or you could convert to HEVC for 10 bits. My old TV accepts a 10 bit signal so it might just be worth keeping the 10 bits to minimize banding.