Freezes with "Home Before Dark - S01E01 - [2160p WEB h265]"

I’ve had my Vero 4K+ for some time and never really had any stutter/freeze issues until now.

Last night I wanted to watch Home Before Dark - S01E01 - [2160p WEB h265][GHOSTS].mkv

General
Unique ID                   : 173930971202809354948211854213419234862 (0x82D9E2F6396ADBE3590BEFD42F95F62E)
Complete name               : Home Before Dark - S01E01 - [2160p WEB h265][GHOSTS].mkv
Format                      : Matroska
Format version              : Version 4
File size                   : 9.58 GiB
Duration                    : 54 min 30 s
Overall bit rate            : 25.2 Mb/s
Movie name                  : Home.Before.Dark.S01E01.HDR.2160p.WEB.H265-GHOSTS
Encoded date                : UTC 2020-04-22 09:44:07
Writing application         : mkvmerge v43.0.0 ('The Quartermaster') 64-bit
Writing library             : libebml v1.3.10 + libmatroska v1.5.2

Video
ID                          : 1
Format                      : HEVC
Format/Info                 : High Efficiency Video Coding
Format profile              : Main 10@L5@High
HDR format                  : SMPTE ST 2086, HDR10 compatible
Codec ID                    : V_MPEGH/ISO/HEVC
Duration                    : 54 min 30 s
Bit rate                    : 24.4 Mb/s
Width                       : 3 840 pixels
Height                      : 1 920 pixels
Display aspect ratio        : 2.000
Frame rate mode             : Constant
Frame rate                  : 23.976 (24000/1001) FPS
Color space                 : YUV
Chroma subsampling          : 4:2:0 (Type 2)
Bit depth                   : 10 bits
Bits/(Pixel*Frame)          : 0.138
Stream size                 : 9.28 GiB (97%)
Default                     : Yes
Forced                      : No
Color range                 : Limited
Color primaries             : BT.2020
Transfer characteristics    : PQ
Matrix coefficients         : BT.2020 non-constant
Mastering display color pri : Display P3
Mastering display luminance : min: 0.0050 cd/m2, max: 1000 cd/m2
Maximum Content Light Level : 1612 cd/m2
Maximum Frame-Average Light : 157 cd/m2

Audio
ID                          : 2
Format                      : E-AC-3 JOC
Format/Info                 : Enhanced AC-3 with Joint Object Coding
Commercial name             : Dolby Digital Plus with Dolby Atmos
Codec ID                    : A_EAC3
Duration                    : 54 min 30 s
Bit rate mode               : Constant
Bit rate                    : 768 kb/s
Channel(s)                  : 6 channels
Channel layout              : L R C LFE Ls Rs
Sampling rate               : 48.0 kHz
Frame rate                  : 31.250 FPS (1536 SPF)
Compression mode            : Lossy
Stream size                 : 299 MiB (3%)
Title                       : English
Language                    : English
Service kind                : Complete Main
Default                     : Yes
Forced                      : No
Complexity index            : 16
Number of dynamic objects   : 15
Bed channel count           : 1 channel
Bed channel configuration   : LFE

Text #1
ID                          : 3
Format                      : UTF-8
Codec ID                    : S_TEXT/UTF8
Codec ID/Info               : UTF-8 Plain Text
Duration                    : 51 min 13 s
Bit rate                    : 53 b/s
Count of elements           : 570
Stream size                 : 19.9 KiB (0%)
Title                       : English
Language                    : English
Default                     : Yes
Forced                      : No

Text #2
ID                          : 4
Format                      : UTF-8
Codec ID                    : S_TEXT/UTF8
Codec ID/Info               : UTF-8 Plain Text
Duration                    : 53 min 16 s
Bit rate                    : 58 b/s
Count of elements           : 659
Stream size                 : 22.7 KiB (0%)
Title                       : English [SDH]
Language                    : English
Default                     : No
Forced                      : No

Text #3
ID                          : 5
Format                      : UTF-8
Codec ID                    : S_TEXT/UTF8
Codec ID/Info               : UTF-8 Plain Text
Duration                    : 54 min 15 s
Bit rate                    : 42 b/s
Count of elements           : 584
Stream size                 : 17.1 KiB (0%)
Title                       : Dutch
Language                    : Dutch
Default                     : No
Forced                      : No

My Vero 4K+ is hooked through 1Gbit back to a Windows 2019 Server
Network does not have any issues and is stable, I’m not using fstab just normal smb

osmc@HTPC1:~$ iperf3  -R -c 192.168.2.201
Connecting to host 192.168.2.201, port 5201
Reverse mode, remote host 192.168.2.201 is sending
[  4] local 192.168.2.50 port 48003 connected to 192.168.2.201 port 5201
[ ID] Interval           Transfer     Bandwidth
[  4]   0.00-1.00   sec   109 MBytes   911 Mbits/sec
[  4]   1.00-2.00   sec   112 MBytes   942 Mbits/sec
[  4]   2.00-3.00   sec   108 MBytes   907 Mbits/sec
[  4]   3.00-4.00   sec   112 MBytes   943 Mbits/sec
[  4]   4.00-5.00   sec   113 MBytes   944 Mbits/sec
[  4]   5.00-6.00   sec   113 MBytes   945 Mbits/sec
[  4]   6.00-7.00   sec   112 MBytes   941 Mbits/sec
[  4]   7.00-8.00   sec   111 MBytes   930 Mbits/sec
[  4]   8.00-9.00   sec   113 MBytes   946 Mbits/sec
[  4]   9.00-10.00  sec   111 MBytes   935 Mbits/sec
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bandwidth
[  4]   0.00-10.00  sec  1.09 GBytes   935 Mbits/sec                  sender
[  4]   0.00-10.00  sec  1.09 GBytes   935 Mbits/sec                  receiver

iperf Done.
osmc@HTPC1:~$ iperf3 -c 192.168.2.201
Connecting to host 192.168.2.201, port 5201
[  4] local 192.168.2.50 port 48006 connected to 192.168.2.201 port 5201
[ ID] Interval           Transfer     Bandwidth       Retr  Cwnd
[  4]   0.00-1.01   sec   110 MBytes   918 Mbits/sec    0    269 KBytes
[  4]   1.01-2.00   sec   112 MBytes   943 Mbits/sec    0    269 KBytes
[  4]   2.00-3.00   sec   113 MBytes   945 Mbits/sec    0    269 KBytes
[  4]   3.00-4.00   sec   113 MBytes   946 Mbits/sec    0    269 KBytes
[  4]   4.00-5.00   sec   113 MBytes   947 Mbits/sec    0    269 KBytes
[  4]   5.00-6.00   sec   113 MBytes   944 Mbits/sec    0    269 KBytes
[  4]   6.00-7.00   sec   113 MBytes   948 Mbits/sec    0    269 KBytes
[  4]   7.00-8.00   sec   111 MBytes   933 Mbits/sec   13    215 KBytes
[  4]   8.00-9.00   sec   113 MBytes   949 Mbits/sec    0    244 KBytes
[  4]   9.00-10.00  sec   111 MBytes   934 Mbits/sec    0    261 KBytes
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bandwidth       Retr
[  4]   0.00-10.00  sec  1.10 GBytes   941 Mbits/sec   13             sender
[  4]   0.00-10.00  sec  1.09 GBytes   940 Mbits/sec                  receiver

iperf Done.

During playback it would just freeze the video while the audio continued. The progress bar in Kodi still showed a healty buffer.
I did try to play the video on my laptop and it does not hang in the same places as the Vero so it does not appear to be part of the actual video.

I play 2160P Bluray Remux of Movies without issue but this file just freezes
For instance just watched this one without a single freeze or stutter

General
Unique ID                   : 313494806448878647232106056994175776913 (0xEBD8E74CC1F04A3F22B005213ECAF891)
Complete name               : Godzilla King of the Monsters (2019) - [Remux-2160p][HEVC HDR][TRUEHD ATMOS 7.1][EN][EPSiLON].mkv
Format                      : Matroska
Format version              : Version 4
File size                   : 56.2 GiB
Duration                    : 2 h 11 min
Overall bit rate mode       : Variable
Overall bit rate            : 61.1 Mb/s
Movie name                  : Godzilla: King of the Monsters (2019)
Encoded date                : UTC 2019-08-19 17:02:59
Writing application         : mkvmerge v35.0.0 ('All The Love In The World') 64-bit
Writing library             : libebml v1.3.9 + libmatroska v1.5.2
IMDB                        : tt3741700
TMDB                        : movie/373571

Video
ID                          : 1
Format                      : HEVC
Format/Info                 : High Efficiency Video Coding
Format profile              : Main 10@L5.1@High
HDR format                  : SMPTE ST 2094 App 4, Version 1, HDR10+ Profile B compatible
Codec ID                    : V_MPEGH/ISO/HEVC
Duration                    : 2 h 11 min
Bit rate                    : 56.4 Mb/s
Width                       : 3 840 pixels
Height                      : 2 160 pixels
Display aspect ratio        : 16:9
Frame rate mode             : Constant
Frame rate                  : 23.976 (24000/1001) FPS
Color space                 : YUV
Chroma subsampling          : 4:2:0 (Type 2)
Bit depth                   : 10 bits
Bits/(Pixel*Frame)          : 0.284
Stream size                 : 51.9 GiB (92%)
Title                       : MPEG-H HEVC Video / 56422 kbps / 2160p / 23.976 fps / 16:9 / Main 10 @ Level 5.1 @ High / 4:2:0 / 10 bits / HDR10+ / BT.2020
Language                    : English
Default                     : Yes
Forced                      : No
Color range                 : Limited
Color primaries             : BT.2020
Transfer characteristics    : PQ
Matrix coefficients         : BT.2020 non-constant
Mastering display color pri : Display P3
Mastering display luminance : min: 0.0050 cd/m2, max: 4000 cd/m2
Maximum Content Light Level : 1998 cd/m2
Maximum Frame-Average Light : 414 cd/m2

Audio #1
ID                          : 2
Format                      : MLP FBA 16-ch
Format/Info                 : Meridian Lossless Packing FBA with 16-channel presentation
Commercial name             : Dolby TrueHD with Dolby Atmos
Codec ID                    : A_TRUEHD
Duration                    : 2 h 11 min
Bit rate mode               : Variable
Bit rate                    : 3 797 kb/s
Maximum bit rate            : 6 537 kb/s
Channel(s)                  : 8 channels
Channel layout              : L R C LFE Ls Rs Lb Rb
Sampling rate               : 48.0 kHz
Frame rate                  : 1 200.000 FPS (40 SPF)
Compression mode            : Lossless
Stream size                 : 3.49 GiB (6%)
Title                       : Dolby TrueHD/Atmos Audio / 7.1 / 48 kHz / 4245 kbps / 24-bit
Language                    : English
Default                     : Yes
Forced                      : No
Number of dynamic objects   : 15
Bed channel count           : 1 channel
Bed channel configuration   : LFE

Audio #2
ID                          : 3
Format                      : AC-3
Format/Info                 : Audio Coding 3
Commercial name             : Dolby Digital
Codec ID                    : A_AC3
Duration                    : 2 h 11 min
Bit rate mode               : Constant
Bit rate                    : 448 kb/s
Channel(s)                  : 6 channels
Channel layout              : L R C LFE Ls Rs
Sampling rate               : 48.0 kHz
Frame rate                  : 31.250 FPS (1536 SPF)
Compression mode            : Lossy
Stream size                 : 422 MiB (1%)
Title                       : Commentary by co-writer/co-director Michael Dougherty, co-writer Zach Shields and actor O'Shea Jackson Jr.
Language                    : English
Service kind                : Complete Main
Default                     : No
Forced                      : No

Audio #3
ID                          : 4
Format                      : AC-3
Format/Info                 : Audio Coding 3
Commercial name             : Dolby Digital
Codec ID                    : A_AC3
Duration                    : 2 h 11 min
Bit rate mode               : Constant
Bit rate                    : 192 kb/s
Channel(s)                  : 2 channels
Channel layout              : L R
Sampling rate               : 48.0 kHz
Frame rate                  : 31.250 FPS (1536 SPF)
Compression mode            : Lossy
Stream size                 : 181 MiB (0%)
Title                       : Compatibility Track / Dolby Digital Audio / 5.1-EX / 48 kHz / 448 kbps
Language                    : English
Service kind                : Complete Main
Default                     : No
Forced                      : No

Text #1
ID                          : 5
Format                      : PGS
Codec ID                    : S_HDMV/PGS
Codec ID/Info               : Picture based subtitle format used on BDs/HD-DVDs
Duration                    : 2 h 11 min
Bit rate                    : 33.0 kb/s
Count of elements           : 3322
Stream size                 : 31.0 MiB (0%)
Title                       : SDH
Language                    : English
Default                     : No
Forced                      : No

Text #2
ID                          : 6
Format                      : PGS
Codec ID                    : S_HDMV/PGS
Codec ID/Info               : Picture based subtitle format used on BDs/HD-DVDs
Duration                    : 2 h 10 min
Bit rate                    : 15.5 kb/s
Count of elements           : 2746
Stream size                 : 14.5 MiB (0%)
Language                    : Arabic
Default                     : No
Forced                      : No

Text #3
ID                          : 7
Format                      : PGS
Codec ID                    : S_HDMV/PGS
Codec ID/Info               : Picture based subtitle format used on BDs/HD-DVDs
Duration                    : 2 h 10 min
Bit rate                    : 23.5 kb/s
Count of elements           : 2816
Stream size                 : 22.0 MiB (0%)
Title                       : Cantonese
Language                    : Chinese
Default                     : No
Forced                      : No

Text #4
ID                          : 8
Format                      : PGS
Codec ID                    : S_HDMV/PGS
Codec ID/Info               : Picture based subtitle format used on BDs/HD-DVDs
Duration                    : 2 h 10 min
Bit rate                    : 25.4 kb/s
Count of elements           : 2492
Stream size                 : 23.7 MiB (0%)
Title                       : Mandarin Traditional
Language                    : Chinese
Default                     : No
Forced                      : No

Text #5
ID                          : 9
Format                      : PGS
Codec ID                    : S_HDMV/PGS
Codec ID/Info               : Picture based subtitle format used on BDs/HD-DVDs
Duration                    : 2 h 10 min
Bit rate                    : 23.9 kb/s
Count of elements           : 2552
Stream size                 : 22.3 MiB (0%)
Language                    : French
Default                     : No
Forced                      : No

Text #6
ID                          : 10
Format                      : PGS
Codec ID                    : S_HDMV/PGS
Codec ID/Info               : Picture based subtitle format used on BDs/HD-DVDs
Duration                    : 2 h 10 min
Bit rate                    : 15.5 kb/s
Count of elements           : 2718
Stream size                 : 14.5 MiB (0%)
Language                    : Korean
Default                     : No
Forced                      : No

Text #7
ID                          : 11
Format                      : PGS
Codec ID                    : S_HDMV/PGS
Codec ID/Info               : Picture based subtitle format used on BDs/HD-DVDs
Duration                    : 2 h 10 min
Bit rate                    : 28.0 kb/s
Count of elements           : 2784
Stream size                 : 26.2 MiB (0%)
Title                       : Latin American
Language                    : Spanish
Default                     : No
Forced                      : No

Menu
00:00:00.000                : en:Chapter 1
00:10:53.903                : en:Chapter 2
00:18:06.836                : en:Chapter 3
00:30:27.325                : en:Chapter 4
00:45:18.633                : en:Chapter 5
00:54:11.039                : en:Chapter 6
01:05:41.646                : en:Chapter 7
01:09:31.584                : en:Chapter 8
01:19:31.308                : en:Chapter 9
01:30:06.234                : en:Chapter 10
01:38:36.869                : en:Chapter 11
01:49:58.884                : en:Chapter 12
01:59:28.828                : en:Chapter 13

Let me know what else you need to troubleshoot this.

Just tested with the file locally on a fast USB stick and it freezes on the exact same times.

For instance 12:30, it just freezes the frame a few seconds while the audio continues.

Here is a recording of the freeze
https://cloud.mgdn.nl/index.php/s/rYgQS8kYSMRHpkx

If needed I can share the episode.

1 Like

A debug log should show some clues.
Have you tried remuxing the video?

Sam

I have that exact same file. I watched your clip and then played my file. The exact same freeze, for the exact length of time, happens with mine. It is a faulty remux.

1 Like

You played it correctly with what program? I tried it with VLC and MPC-HC and they both sutter and have massive blocking at 12:30 and MS Movies & TV player actually stops and displays an error message. I agree with theoldfarter’s assessment that this is a defective file.

The file appears to be NUKED

1 Like

Watched all of episode one today & 15 minutes of episode two. In episode one, there were multiple micro freezes throughout. By 15 minutes into episode two, there had been five or six of the same micro freezes. The audio continues ok. I then watched an 2160p episode of Altered Carbon, which performed faultlessly. I have deleted the 2160p of Home Before Dark as I suspect the whole ten episodes will have the same freezing problem. I am going to watch a 1080p version of it.

Sorry, I thought there would be email notifications when replies were made with Watching enabled but that was not the case :slight_smile:
If the file has been nuked it is indeed the remux that is the issue.

I did try it on my laptop but since it is a bit older it has cannot decode h265 in hardware so it is CPU so it is never fluent but as far as I could see it would play better than the Vero 4K+.

EDIT:
I’m now gathering Home.Before.Dark.S01.2160p.ATVP.WEB-DL.DDP5.1.HDR.HEVC-CasStudio will let you know how that goes.

EDIT2:
The other release is okay and does not freeze. Thanks for all the help.

1 Like