Freezing on high bandwidth 4k content

That tells me that you have a problem with your Windows system then. Can you ping it?

ping 192.168.1.110

Can you ping it by name? Most likely the computer name followed with .local, so:

ping mywindowscomputer.local

C:\Users\Brian>ping 192.168.1.110

Pinging 192.168.1.110 with 32 bytes of data:
Reply from 192.168.1.110: bytes=32 time<1ms TTL=128
Reply from 192.168.1.110: bytes=32 time<1ms TTL=128
Reply from 192.168.1.110: bytes=32 time<1ms TTL=128
Reply from 192.168.1.110: bytes=32 time<1ms TTL=128

Ping statistics for 192.168.1.110:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

Can ping it by name as well.

That was from the Windows system, how about from the Vero? (ping will keep running until you type CTRL-C)

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Didn’t work.

osmc@osmc:~$ ping 192.168.1.110
PING 192.168.1.110 (192.168.1.110): 56 data bytes

— 192.168.1.110 ping statistics —
94 packets transmitted, 0 packets received, 100% packet loss
osmc@osmc:~$

Ok, now we are getting somewhere… You can’t ping the Windows machine. Did you try by name?

Just tried. Same issue. 100% packet loss.

Well then, you have a network issue. From the Windows PC can you ping the Vero?

On the Vero what do you get from:

ifconfig

Yep, I can ping the Vero from my Windows machine.

C:\Users\Brian>ping 192.168.1.21

Pinging 192.168.1.21 with 32 bytes of data:
Reply from 192.168.1.21: bytes=32 time<1ms TTL=64
Reply from 192.168.1.21: bytes=32 time<1ms TTL=64
Reply from 192.168.1.21: bytes=32 time<1ms TTL=64
Reply from 192.168.1.21: bytes=32 time=1ms TTL=64

Ping statistics for 192.168.1.21:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 1ms, Average = 0ms

Here’s what I get from the Vero:

osmc@osmc:~$ ifconfig
eth0: flags=-28605<UP,BROADCAST,RUNNING,MULTICAST,DYNAMIC> mtu 1500
inet 192.168.1.21 netmask 255.255.255.0 broadcast 192.168.1.255
ether c4:4e:ac:11:e4:62 txqueuelen 1000 (Ethernet)
RX packets 450075 bytes 651280529 (621.1 MiB)
RX errors 0 dropped 4 overruns 0 frame 0
TX packets 147610 bytes 12917280 (12.3 MiB)
TX errors 0 dropped 0 overruns 0 carrier 0 collisions 0
device interrupt 40

lo: flags=73<UP,LOOPBACK,RUNNING> mtu 4096
inet 127.0.0.1 netmask 255.0.0.0
inet6 ::1 prefixlen 128 scopeid 0x10
loop txqueuelen 0 (Local Loopback)
RX packets 4 bytes 200 (200.0 B)
RX errors 0 dropped 0 overruns 0 frame 0
TX packets 4 bytes 200 (200.0 B)
TX errors 0 dropped 0 overruns 0 carrier 0 collisions 0

This isn’t making much sense now…

Try rebooting everything, WIndows, Vero and especially your router/switch.

Okay, that will take a bit. Will report back once I’m able.

After your reboots if problem still exists:

Check your windows firewall, e.g. have you marked current network as private?
What does ipconfig on the PC give you?

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Okay, everything has been rebooted. Private network is active in windows firewall.

Ipconfig info is here:

C:\Users\Brian>ipconfig

Windows IP Configuration

Ethernet adapter Ethernet:

Connection-specific DNS Suffix . :
Link-local IPv6 Address . . . . . : fe80::5808:45f5:72a9:52b6%6
IPv4 Address. . . . . . . . . . . : 192.168.1.110
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1

And you still can’t ping from the Vero to Windows?

What is your router/switch?

Correct. Just tried again and can’t ping the windows machine from the Vero. Router is a Unifi Dream Machine.

Can you ping the router from the Vero? Have you checked the routers configuration?

Do you have any other PCs on your network? Can you ping them from the Vero? Can you ping 8.8.8.8 from the Vero?

I can ping 8.8.8.8 just fine from the Vero along with other devices on my network. Apparently the only thing I can’t ping is my desktop computer.

Can you ping your desktop computer from other devices in the network?

Whats the output of arp -aon the Desktop and the Vero?

I just tried to ping my desktop computer from my laptop but that was also unsuccessful.

Here is the arp from the desktop:

C:\WINDOWS\system32>arp -a

Interface: 192.168.1.110 — 0x6
Internet Address Physical Address Type
192.168.1.1 e2-63-da-5e-da-95 dynamic
192.168.1.21 c4-4e-ac-11-e4-62 dynamic
192.168.1.135 00-05-cd-83-71-27 dynamic
192.168.1.189 80-2b-f9-6c-d1-f6 dynamic
192.168.1.208 10-08-b1-ff-d7-97 dynamic
192.168.1.239 48-a6-b8-a6-06-f2 dynamic
192.168.1.255 ff-ff-ff-ff-ff-ff static
224.0.0.22 01-00-5e-00-00-16 static
224.0.0.251 01-00-5e-00-00-fb static
224.0.0.252 01-00-5e-00-00-fc static
239.255.250.250 01-00-5e-7f-fa-fa static
239.255.255.250 01-00-5e-7f-ff-fa static

From the Vero, I get this:

osmc@osmc:~$ arp -a
Dell-XPS-13-9343.localdomain (192.168.1.208) at 10:08:b1:ff:d7:97 [ether] on eth 0
? (192.168.1.212) at cc:c0:79:af:3b:0c [ether] on eth0
SonosZP.localdomain (192.168.1.239) at 48:a6:b8:a6:06:f2 [ether] on eth0
gateway (192.168.1.1) at e2:63:da:5e:da:95 [ether] on eth0
? (192.168.1.110) at 78:24:af:9a:33:9a [ether] on eth0