Frustrated playback issue and add to library issue

Help and Support
1

Hello folks.

Hardware

  • LG OLED C9
  • DENON AVR X3300W
  • VERO 4K

The first question is the file format listed below compatible?

The second question, why am I unable to add the movie to my library? It says “not found”, in the past I was allowed to edit the search title and select from a list of options.

debug log files

General
Unique ID : 136729797550154164693111825549666614104 (0x66DD337DDB8BFC13553B6BE5FEE4FB58)
Complete name : Z:\UHD Movies\1917 (2019)\1917 (2019).mkv
Format : Matroska
Format version : Version 4
File size : 62.2 GiB
Duration : 1 h 58 min
Overall bit rate mode : Variable
Overall bit rate : 74.9 Mb/s
Movie name : 1917 4K
Encoded date : UTC 2020-03-13 14:03:57
Writing application : mkvmerge v44.0.0 (‘Domino’) 64-bit
Writing library : libebml v1.3.10 + libmatroska v1.5.2
IMDB : tt8579674
TMDB : movie/530915

Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main 10@L5.1@High
HDR format : SMPTE ST 2094 App 4, Version 1, HDR10+ Profile B compatible
Codec ID : V_MPEGH/ISO/HEVC
Duration : 1 h 58 min
Bit rate : 70.1 Mb/s
Width : 3 840 pixels
Height : 2 160 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 23.976 (24000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0 (Type 2)
Bit depth : 10 bits
Bits/(Pixel*Frame) : 0.353
Stream size : 58.3 GiB (94%)
Default : Yes
Forced : No
Color range : Limited
Color primaries : BT.2020
Transfer characteristics : PQ
Matrix coefficients : BT.2020 non-constant
Mastering display color primaries : Display P3
Mastering display luminance : min: 0.0001 cd/m2, max: 1000 cd/m2
Maximum Content Light Level : 1000 cd/m2
Maximum Frame-Average Light Level : 168 cd/m2

Audio #1
ID : 2
Format : MLP FBA 16-ch
Format/Info : Meridian Lossless Packing FBA with 16-channel presentation
Commercial name : Dolby TrueHD with Dolby Atmos
Codec ID : A_TRUEHD
Duration : 1 h 58 min
Bit rate mode : Variable
Bit rate : 3 810 kb/s
Maximum bit rate : 7 158 kb/s
Channel(s) : 8 channels
Channel layout : L R C LFE Ls Rs Lb Rb
Sampling rate : 48.0 kHz
Frame rate : 1 200.000 FPS (40 SPF)
Compression mode : Lossless
Stream size : 3.17 GiB (5%)
Title : TrueHD Atmos 7.1
Language : English
Default : Yes
Forced : No
Number of dynamic objects : 11
Bed channel count : 1 channel
Bed channel configuration : LFE

Audio #2
ID : 3
Format : AC-3
Format/Info : Audio Coding 3
Commercial name : Dolby Digital
Codec ID : A_AC3
Duration : 1 h 58 min
Bit rate mode : Constant
Bit rate : 448 kb/s
Channel(s) : 6 channels
Channel layout : L R C LFE Ls Rs
Sampling rate : 48.0 kHz
Frame rate : 31.250 FPS (1536 SPF)
Compression mode : Lossy
Stream size : 381 MiB (1%)
Title : AC3 5.1
Language : English
Service kind : Complete Main
Default : No
Forced : No

Audio #3
ID : 4
Format : AC-3
Format/Info : Audio Coding 3
Commercial name : Dolby Digital
Codec ID : A_AC3
Duration : 1 h 58 min
Bit rate mode : Constant
Bit rate : 192 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 31.250 FPS (1536 SPF)
Compression mode : Lossy
Stream size : 163 MiB (0%)
Title : Commentary by Director/Co-Writer Sam Mendes
Language : English
Service kind : Complete Main
Default : No
Forced : No

Audio #4
ID : 5
Format : AC-3
Format/Info : Audio Coding 3
Commercial name : Dolby Digital
Codec ID : A_AC3
Duration : 1 h 58 min
Bit rate mode : Constant
Bit rate : 192 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 31.250 FPS (1536 SPF)
Compression mode : Lossy
Stream size : 163 MiB (0%)
Title : Commentary by Director of Photography Roger Deakins
Language : English
Service kind : Complete Main
Default : No
Forced : No

Text #1
ID : 6
Format : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Duration : 1 h 45 min
Bit rate : 28.0 kb/s
Count of elements : 2202
Stream size : 21.2 MiB (0%)
Title : English (SDH)
Language : English
Default : No
Forced : No

Text #2
ID : 7
Format : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Duration : 1 h 57 min
Bit rate : 22.7 kb/s
Count of elements : 1888
Stream size : 19.1 MiB (0%)
Title : French
Language : French
Default : No
Forced : No

Text #3
ID : 8
Format : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Duration : 1 h 57 min
Bit rate : 21.3 kb/s
Count of elements : 2022
Stream size : 17.9 MiB (0%)
Title : Spanish (Latin American)
Language : Spanish
Default : No
Forced : No

Menu
00:00:00.000 : en:Chapter 01
00:05:00.425 : en:Chapter 02
00:08:20.375 : en:Chapter 03
00:13:27.640 : en:Chapter 04
00:16:39.790 : en:Chapter 05
00:23:33.495 : en:Chapter 06
00:30:29.661 : en:Chapter 07
00:35:35.550 : en:Chapter 08
00:42:26.377 : en:Chapter 09
00:51:35.092 : en:Chapter 10
00:56:37.311 : en:Chapter 11
01:02:30.080 : en:Chapter 12
01:06:34.574 : en:Chapter 13
01:12:05.321 : en:Chapter 14
01:19:46.198 : en:Chapter 15
01:28:48.823 : en:Chapter 16
01:33:44.452 : en:Chapter 17
01:38:12.595 : en:Chapter 18
01:41:44.682 : en:Chapter 19
01:49:47.581 : en:Chapter 20

2

Should be, you always can play it via Video → files to test without it being in your library.

3

Seems you have a connection issue at least to trakt.tv not sure if others might be impacted
`

ReadTimeout: HTTPSConnectionPool(host=‘api.trakt.tv’, port=443): Read timed out. (read timeout=24)

`

4

Please set settings>media>videos>use video tags>[disable] and try to scan to your library again.

Regarding the playback issue is this coming from a NAS and some files play but other do not? Disregard brain fart.

6

I did play the video file and got audio drop outs and stutter. I did enable debugging and the on screen display was stating frame rate was consistent but while watching the movie it did not feel that way.

When I was watching 1912 I experienced a lot of issues during playback. Since the format is supported any other suggestions?

Is this likely related to trakt.tv? I actually love this app.
I will update use media tags setting. THANK YOU SO MUCH! This never would of occurred to me.

7

How are you connected to the NAS, WIFI or Gigabit Ethernet?

8

Either the addon need an update or you have network issue, hard to guess.

9

I don’t think we’ve ever seen playback issues at all related to use of trakt.tv.

10

I don’t see how and trakt is working fine on my box currently.

I see a bunch of this during playback…

2020-06-09 18:24:14.900 T:3056567008   DEBUG: Readrate 9789000 is too low with 10297404 required
2020-06-09 18:24:15.101 T:3056567008   DEBUG: Readrate 9745000 is too low with 10297404 required
2020-06-09 18:24:15.306 T:3056567008   DEBUG: Readrate 9708000 is too low with 10297404 required
2020-06-09 18:24:15.514 T:3056567008   DEBUG: Readrate 9674000 is too low with 10297404 required
2020-06-09 18:24:15.720 T:3056567008   DEBUG: Readrate 9635000 is too low with 10297404 required
2020-06-09 18:24:15.921 T:3056567008   DEBUG: Readrate 9593000 is too low with 10297404 required
2020-06-09 18:24:16.130 T:3056567008   DEBUG: Readrate 9562000 is too low with 10297404 required
2020-06-09 18:24:16.331 T:3056567008   DEBUG: Readrate 9525000 is too low with 10297404 required
2020-06-09 18:24:16.531 T:3056567008   DEBUG: Readrate 9491000 is too low with 10297404 required
2020-06-09 18:24:16.732 T:3056567008   DEBUG: Readrate 9457000 is too low with 10297404 required
2020-06-09 18:24:16.936 T:3056567008   DEBUG: Readrate 9442000 is too low with 10297404 required
2020-06-09 18:24:17.143 T:3056567008   DEBUG: Readrate 9406000 is too low with 10297404 required
2020-06-09 18:24:17.351 T:3056567008   DEBUG: Readrate 9372000 is too low with 10297404 required
2020-06-09 18:24:17.557 T:3056567008   DEBUG: Readrate 9340000 is too low with 10297404 required
2020-06-09 18:24:17.761 T:3056567008   DEBUG: Readrate 9306000 is too low with 10297404 required
2020-06-09 18:24:18.179 T:3056567008   DEBUG: Readrate 9247000 is too low with 10297404 required
2020-06-09 18:24:18.383 T:3056567008   DEBUG: Readrate 9223000 is too low with 10297404 required
2020-06-09 18:24:18.590 T:3056567008   DEBUG: Readrate 9200000 is too low with 10297404 required
2020-06-09 18:24:18.792 T:3056567008   DEBUG: Readrate 9173000 is too low with 10297404 required
2020-06-09 18:24:18.997 T:3056567008   DEBUG: Readrate 9175000 is too low with 10297404 required
2020-06-09 18:24:19.199 T:3056567008   DEBUG: Readrate 9160000 is too low with 10297404 required
2020-06-09 18:24:19.405 T:3056567008   DEBUG: Readrate 9141000 is too low with 10297404 required
2020-06-09 18:24:19.823 T:3056567008   DEBUG: Readrate 9127000 is too low with 10297404 required
2020-06-09 18:24:20.029 T:3056567008   DEBUG: Readrate 9125000 is too low with 10297404 required
2020-06-09 18:24:20.438 T:3056567008   DEBUG: Readrate 9107000 is too low with 10297404 required
2020-06-09 18:24:21.249 T:3056567008   DEBUG: Readrate 9118000 is too low with 10297404 required
2020-06-09 18:24:23.703 T:3056567008   DEBUG: Readrate 9140000 is too low with 10297404 required
2020-06-09 18:24:24.316 T:3056567008   DEBUG: Readrate 9029000 is too low with 10297404 required
2020-06-09 18:24:24.518 T:3056567008   DEBUG: Readrate 9033000 is too low with 10297404 required
2020-06-09 18:24:25.534 T:3056567008   DEBUG: Readrate 8906000 is too low with 10297404 required
2020-06-09 18:24:25.740 T:3056567008   DEBUG: Readrate 8883000 is too low with 10297404 required
2020-06-09 18:24:25.941 T:3056567008   DEBUG: Readrate 8875000 is too low with 10297404 required
2020-06-09 18:24:26.342 T:3056567008   DEBUG: Readrate 8858000 is too low with 10297404 required
2020-06-09 18:24:26.752 T:3056567008   DEBUG: Readrate 8849000 is too low with 10297404 required
2020-06-09 18:24:26.962 T:3056567008   DEBUG: Readrate 8839000 is too low with 10297404 required
2020-06-09 18:24:27.162 T:3056567008   DEBUG: Readrate 8844000 is too low with 10297404 required
2020-06-09 18:24:27.368 T:3056567008   DEBUG: Readrate 8847000 is too low with 10297404 required
2020-06-09 18:24:27.568 T:3056567008   DEBUG: Readrate 8850000 is too low with 10297404 required
2020-06-09 18:24:27.977 T:3056567008   DEBUG: Readrate 8854000 is too low with 10297404 required

I would run iperf to check your connection speed

11

The NAS (unraid) is connected to the network using ethernet.
It should be on gigabit network I will see about verifying that.
NAS is indicating 1000Mbps, Full Duplex, 1500 MTU

Will read into how to use iperf3 and test network throughput.
Could it be storage problem? Even the slowest HDD @ 7200RPM should easily hit read speeds that surpassed 100 megabits or 15 MB/s

12

And the Vero?

1 Like
13 
2020-06-09 01:52:18.965 T:3223356128   ERROR: CAMLCodec::AddData: packet to big: 228291, probably corrupted
2020-06-09 01:52:20.002 T:3223356128   ERROR: Previous line repeats 531 times.
2020-06-09 01:52:20.002 T:3223356128   ERROR: CAMLCodec::AddData: packet to big: 433446, probably corrupted
2020-06-09 01:52:20.019 T:3223356128   ERROR: Previous line repeats 2 times.
2020-06-09 01:52:20.019 T:3223356128   ERROR: CAMLCodec::AddData: packet to big: 229003, probably corrupted
2020-06-09 01:52:21.119 T:4066631680   ERROR: Previous line repeats 570 times.
2020-06-09 01:52:21.119 T:4066631680  NOTICE: CVideoPlayer::CloseFile()
2020-06-09 01:52:21.119 T:3223356128   ERROR: CAMLCodec::AddData: packet to big: 229003, probably corrupted
2020-06-09 01:52:21.119 T:4066631680  NOTICE: VideoPlayer: waiting for threads to exit
2020-06-09 01:52:21.121 T:3223356128   ERROR: CAMLCodec::AddData: packet to big: 229003, probably corrupted
2020-06-09 01:52:21.128 T:3294053088   ERROR: Previous line repeats 3 times.

It looks to me like a problem with the file. It appears to be a remux so I’d first try playing it locally (to rule out network issues). If it fails to play locally then it’s a bad remux.

15

The Vero is wired via Fast Ethernet since it did not come with gigabit network port.

I will see about how to get that file locally to my vero 4k to test locally.
I will test iperf3
I will update my settings to properly add media to library without relying 100% on tags

17

That might be an issue with high bitrate files
`

Overall bit rate : 74.9 Mb/s

`

You might want to try:

  1. Kernel based mounts (e.g. autofs) instead of Kodi mounts.
  2. Wifi (5GHZ) if you have a good wifi environment that should be good enough
  3. Get a USB Gigabit adapter.
19

That is not what that setting is and you want to leave it disabled. There is a bug where the name in a video name tag is not cleaned up before being sent to the scraper so if the tag is anything other than just the movie title it fails. In your case the tag is “1917 4K” but there is no movie by that exact name. If you leave that disabled then Kodi should correctly scan it using the file or folder name your using (which is determined by your source content settings)