I’m getting tired of all the problems I’m experiencing with my Vero 4K+
First of all, if crashes a lot, totally randomly. Even if I just reinstalled it and restored my latest backup, it crashes.
I also start having problems with sound in movies and music being choppy or glitchy, not a lot, but enough to make it irritating.
Sometimes when it crashes, I have to unplug and plug the power several times before it boots properly.
And my VPN add-on tends to lose its settings, resulting in having to uninstall OpenVPN, reinstalling it and setting it up all over again.
On top of that, now I think I bricked my device! I did a full backup, downloaded the latest install image, flashed it on SD card, as I have done many times before, inserted it in Vero, and now I’m getting the “install failed: could not mount bootfs”. I tried the toothpick trick, but no luck. When I insert the toothpick and power on the device, I’m presented with the “Please stand by”-screen, and it’s stuck there. Even after a minute with pressing the toothpick into place.
I’m ready to throw this device in the bin and buy a Rpi4 or Nvidia Shield TV Pro. Please help! First of all, I need to get it to install and boot, before that, I’m not able to include logfiles.
Thanks, I will try that, when I get my hands on a thumb drive large enough. But the SD card installation has worked flawlessly until now, so I wonder what happened. I tried to format the SD card, and it seems there’s no issues with the card. I also tried a few install images, but no luck.
Thank you all for answering. No, I haven’t posted about this earlier, @sam_nazarko. I guess I should have done it a long time ago.
I did have a SD card inserted, flashed with the latest install image, while trying the toothpick trick. I tried the USB method as @darwindesign suggested, and that worked perfectly. Thank you for the help!
After a fresh install, I changed a few settings, added my videos and music to my library and started scanning, and after a while Vero crashed again. Totally random. If I turn on the debug log, then the top left screen is showing text, so it’s difficult to watch video, while that is on. And as long as the crashes are totally random, I have no chance to reproduce a crash. What can I do?
I have now restored latest backup. Getting choppy sound and glitches again (not much, but still irritating)
Another thing: when restoring, it seems like all settings aren’t restored. (Regional, sound output, video output ect) what am I doing wrong here?
To get a better understanding of the problem you are experiencing we need more information from you. The best way to get this information is for you to upload logs that demonstrate your problem. You can learn more about how to submit a useful support request here.
Depending on the used skin you have to set the settings-level to standard or higher, in summary:
enable debug logging at settings->system->logging
reboot the OSMC device twice(!)
reproduce the issue
upload the log set either using the Log Uploader method within the My OSMC menu in the GUI or the ssh method invoking command grab-logs -A
publish the provided URL from the log set upload, here
Thanks for your understanding. We hope that we can help you get up and running again shortly.
No, all I have plugged into Vero 4K+ are HDMI, network cable, IR and the USB dongle. I never had anything else plugged into the device.
I use the OSMC add-on to backup and restore settings. Library, thumbnails, add-ons + settings works fine when restoring, but the basic Kodi settings stays at the default settings after reinstallation and restoring of backup.
@sam_nazarko, as I said, it’s totally random when the crashes happen, and I have no control over when it will happen. And having the debug log enabled, and with that the flickering text I’m the left top corner all the time, it’s totally unusable as a media device, and I can’t use it like that.
So, technical question: is it possible to log without the visible text on the screen? And can I have the debug log turned on for hours/days, and still get a logfile that you can make sense of?
Kodi will not load that file if the xml has errors. It should be this…
<?xml version="1.0" encoding="utf-8"?>
<!-- Change this to "1" to hide the on-screen debug log text -->