Generally poor user experience; slow response, fickle remote(s), and network oddities

Sam, thank you for replying so quickly! I was having dinner, so I apologize for late reply. I will do the log submission in just a minute. Yes, the TV is an LG 75NANO91ANA webOS version 5.2.0-2508 (jhericurl-jardine).

I do have a question for you in regards to the “Just Scan” setting. Where is it? I have never used that. For as long as I can remember I have used the following:
System - Display - Video Calibration. There is no option for 1:1 or Just Scan.

Also, I am on a wireless network currently. But the Vero is about 15 feet away from the router. There just isn’t a “pretty” way to get a cord over to it.

On a side note - I dug out my old Raspberry Pi. It hasn’t been turned on since Sept 2019. Plugged it in, put a generic wifi dongle on it and bam! Work like a charm. LG remote works fine. It’s the darnedest thing.

Not in Kodi, but on your TV. Configure the TV for Just Scan and then no need for Calibration/Change on Kodi/OSMC.
If you don’t find it on the TV let us know.

lol… Boy is my face red. I found the Just Scan setting on my TV just like you said. I had it set to 16:9 Aspect Ratio and Scan to Auto. I changed it to Original and Just Scan to On instead of auto.

Guess what? My damn remote appears to work as it’s supposed to. Embarrassing to say the least! Why in the world would the display/scan have any effect on the way the remote(s) function?

I do still have the logs set up to catch the network issue. So I will report back again.

Well that would also suprize me, but good that we solved two topics in one :wink:
So was that you LG Magic issue solved or the Vero Remote?

The LG Magic Remote is working better than the Vero Remote.

As for the disappearing on the network issue, it happened while I was testing the remote. Here is the log:

Ok, first another suggestion for your configuration (not related to the network issue).

We recommend people with 4K TV’s set their user interface (UI) to 1080p. Kodi’s UI is not optimized for 4K yet and this can put unnecessary demands on your device and can lead to a suboptimal picture quality, as well as potentially cause other issues.

The settings we recommend are as follows…

Settings>System>Display>Resolution> 1920x1080p
Settings>System>Display>Whitelist> (empty) *
Settings>Player>Videos>Adjust display refresh rate> On start/stop

Some televisions may also need, or benefit from, the following being set…

System>Display>Force 4:2:2 colour subsampling> (enable)

With the above settings your UI will be output in Full HD and your 4K content will be output in 4K. *Information regarding the whitelist can be found here. If you have any doubt, feel free to upload some logs so we can verify that your settings are indeed correct.

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How did you realized the “disappearing”? Where you playing a file and it stopped playing or where you navigating one of your sources?

Also what is your NAS/Server?

I’ll pick this up tomorrow morning, a bit late here now.

@fzinken - I noticed the disappearing originally when Kore could not connect to the Vero.

Then while trying browse my shares normally when that wouldn’t work, I would get errors.

I have changed my display settings to match what you recommended. I honestly can’t tell a difference in appearance, so I think that is a win.

Ok, that would indicate a network loss on the OS level. But there are no network loss in your logs.
Suggest you run either a Ping or SSH session from your PC to to see if that is interrupted at that time.

Also I wonder did you had a cable connected to the Ethernet Port at one time?

Nope, never needed to drag a wire out when I originally set the box up.

Ok, was suprized to see the interface up. Maybe just to avoid issues disable the Ethernet.
Anyway let’s do some network checks to see where issue might come from.

I have done the ping, 100% packet loss. A reboot restores network though. I don’t know if the “wait and see” approach would work only because I have not tried it.

That is really odd. Do you have an IP reserved for the Vero in your DHCP server?
Can you check logs in your router?

Also I am now a bit confused. I thought you were saying the network is only temporary gone. For the above logs was network gone but reappeared when you uploaded the logs or you had to restart to regain network?

Yes, I have the IP address reserved for this device, 2 Firesticks, my NAS, my TV, and my desktop.

I was poking around with the web interface and I noticed a notification that the websocket connection was lost. It was only momentarily before the connection was restored. I have left the page up and continued to poke around and noticed that it happens frequently just scrolling through the settings. Do you know if this is normal? Could this be another bit of info?

Surely not normal. But as you wrote you are not only loosing the websocket connection but even ping stops at that time. Which surely indicates an OS level network issue

Wifi cutting out combined with the OSMC remote (which is RF as well) acting in a very uncharacteristic manor (it should not be slower than CEC) makes me wonder if there is radio interference from a nearby device.

Agreed. I have a Logitech keyboard set with an RF USB dongle and it regularly gets blocked when stuff like laptops are in the way of the keyboard/mouse. To be honest I haven’t found the bundled OSMC controller to be as susceptible. Is it in the 2.4GHz band then?

If the OP is looking for something less sluggish, I’d point out I’ve just set up a pretty decent FLIRC USB dongle template for my Vero 4K and it’s pretty snappy in use; much faster than the Xbox 360 IR I tried before. From what I understand that tends to be the best workaround if you aren’t using Bluetooth or RF.


I got up early today for no reason and had plenty of time to play with this today. Since correcting the resolution, scan, and refresh rate, I have had absolutely zero issues with my LG Magic Remote! I have even used it to switch back and forth to my old Raspberry Pi with no slow down or stutter with commands being passed through. It’s truly remarkable!

I do have my laptop on my lap almost always when watching the TV, so that might have something to do with the included remote being laggy. I will test that some more. I just had another network issue pop up yet, but I think I should move that to it’s own topic. I am happy enough to mark the remote issue solved though.