Hardware issue?

Help and Support Vero 4K / Vero 4K +
1

Hello,

I bought a Vero 4K less than a year ago, and it’s now unusable.

What I’ve tried so far:

  • Updating the Vero via SSH as it’s nearly impossible to navigate the interface
  • Using a different TV
  • Using a different PSU
  • Using a different HDMI cable

Problem remains. Besides the obvious image anomaly you can see on the pictures, I can also state the video is stuttering horribly when playing any movie on the device.

Your help would be appreciated. Thanks!

2

What does it look like upon rebooting, interesting to see what the start-up screens look like.

Fresh install might also be an idea.

3

Start-up screen is also weird, with the OSMC logo being black instead of the usual white.

4

Have you sent an email to support@osmc.tv yet? @sam_nazarko is usually quite responsive to hardware defect issues from what I understand.

5

Indeed. Please open a support ticket so we can look in to this.

If it’s encountered a fault within less than a year you will be completely covered by the international warranty.

Sam

6

Just created a ticket. Thanks!

1 Like
7

Thanks — I’ll pick it up tonight and we can run through a few things first.