HDMI signal drops when AVR wents off and can't be re-established

Help and Support Vero 4K / Vero 4K +
1

Hi everyone,

I’m using the 4k+ for about 4 years now and I like it a lot. I had smaller and medium issues and managed to solve most of them. But now I have no clue what to do.

My Setup:

  • vero 4k+ connected via ethernet
  • connected via hdmi to AVR Yamaha rx v 685
  • LG TV connected to the AVR via hdmi

A few days ago, we switch everything on, like always:
TV and AVR with configured scene button, vero is always on. But the AVR receives no signal. I have to reboot the vero with AVR on to bring back the signal.
Even when I change the scene vero stops sending signals over hdmi and I have to reboot it to get it back. (Scene changing is just a batch setting adaption instead of pressing several keys. In this case it just changes some audio settings but with every scene change it reloads the hdmi inputs. So I assume the avr closes the hdmi connection for a short time which might be “look” like it went to stand by).
It seems the vero is - beside no hdmi output - fully running. HTTP is available, remote works and ssh too.
Unplugging cables does not help either.

No updates to vero or AVR or other changes were made between last use without issues and time where issues started.
After first appearence I ran a dist-upgrade but did not help.

The logs are here: https://paste.osmc.tv/vusagafizo

I tried it with hpd locked but no luck

Many thanks in advance!

2

Hi,

Did you have a signal when you uploaded these logs? Some logs when you don’t have a signal would be good.

The HPD lock option doesn’t seem to be enabled in your logs. If you do try it, make sure to reboot after enabling it.

Sam

3

Hi Sam,

Signal was lost when I created the log. I created it immediatly after the signal drops.
HPD lock was off for this log. I reboot every time I changed the setting.

Would another log with HPD lock on help?

4

Yes, should be useful.

5

Hi Sam,

I don’t know how that happened but it seems that the problem was caused by the AVR. The AVR had a wrong input channel set up for the vero. It used to be HDMI and it still kind of was HDMI but not properly. Rebooting the vero solves this, because the AVR auto-switches to active sources, which led me in the wrong direction. I set up the input channel again and it all works well.

Sorry for the noise.

6

I’m glad to hear this is solved.

I was a bit puzzled that things had worked for years and only came up suddenly.

No need to apologise. As always, if you experience a problem, do not hesitate to post here

Take care

Sam