HEVC HDR10 UHD Movie not playing - busy circle

Help and Support Vero 4K / Vero 4K +
1

dear Community,
i would like to ask if this file is “playable” on vero 4k+?
whenever i try to play it, “busy” appears on the top left corner and nothing happens.

tech info about the file:

Full Name: D: \ Anime \ Kimi no Na wa. 4K-UltraHD (BDRemux_3840x2160) \ [Anime-BD] Kimi no Na wa. 4K-UltraHD (BDRemux 3840x2160 HEVC HDR DTS-HDMA) .mkv
Format: Matroska
Format Version: Version 4 / Version 2
File size: 48.1 GiB
Duration: 1 hour
Total data rate: 64.6 Mbps
Encoded on UTC 2018-01-02 05:57:55
Encoding software: mkvmerge v19.0.0 (‘Brave Captain’) 64-bit
Encoding directory: libebml v1.3.5 + libmatroska v1.4.8

picture
Track number: 1
Format: HEVC
Format / Data: High Efficiency Video Coding
Format_Commercial_IfAny: HDR10
Format Profile: Main 10 @ L5.1 @ High
Code ID: V_MPEGH / ISO / HEVC
Duration: 1 hour
Data rate: 61.0 Mbps
Width: 3,840 pixels
Height: 2,160 pixels
Aspect ratio: 16: 9
Frame Rate Mode: Constant
Frame Rate: 23.976 (24000/1001) FPS
Standard: Component
ColorSpace: YUV
ChromaSubsampling / String: 4: 2: 0 (Type 2)
BitDepth / String: 10 bit
Bit / (pixels * frames): 0.307
Stream Size: 45.4 GiB (94%)
Default: Yes
Forced: no
colour_range: Limited
colour_primaries: BT.2020
transfer_characteristics: PQ
matrix_coefficients: BT.2020 non-constant
MasteringDisplay_ColorPrimaries: BT.709
MasteringDisplay_Luminance: min: 0.0000 cd / m2, max: 10000 cd / m2
MaxCLL: 4996 cd / m2
MaxFALL: 297 cd / m2

thank you in advance
Gergo

2

Are you sure the file is not somehow corrupted the duration of the movie is supposed to be 1 hour and 46 minutes. Your media info just says 1 hour

3

Where are you playing it from? 65Mbit/s is quite high if playing through wifi for example.

4

Thank you for the quick answer, i’ ve verified the torrent from the gui, all looks ok, the file size is also ok. I suspect the tech nfo might be inaccurate. The mkv plays fine on my pc.

5

Hi Graham,
I’m using gigabit cable on vero4k, so i assume it is ok.

6

I just played the 4k remux of Kimi no Na wa and my copy plays fine over ethernet. I have a 1080p TV but that shouldn’t matter.

I can make a sample for greg to test to exclude file coruption

7

You are a star!
In the meantime, i’ve uploaded the logs
https://paste.osmc.tv/odinatages

Thank you so much
Gergo

8

here is a 90s sample : http://www.mediafire.com/file/jvwbsgce8r4pava/sample-004.mkv/file

1 Like
9

Thank you, checking.

10

Thanks again, works beautifully. Playing fine.
I think I try my download again (full movie)
This is a fantastic community!!!

1 Like
11

Glad I could help