IPTV Live Streams error in Vero4k/Vero4k+

Help and Support
1

Hello
I have two Veros, one 4k and one 4k+ and have recently experienced that streams that I watch via IPTV Simple Client does cut off. Not all streams does this but some, and naturally the ones I view the most (Murphy’s gawdam Law ;)) I have at least 3 other platforms which I use the same IPTV source on and they never cut off. Perhaps its an issue with the IPTV Simple Client but I cant find anything online about this issue. Could someone that understands the log perhaps give me a good explanation or ideally a remedy?

Here are the logs when it happens
Without debug:
2020-07-04 14:06:44.176 T:2462048992 NOTICE: CVideoPlayer::OnExit()
2020-07-04 14:06:44.176 T:2462048992 NOTICE: VideoPlayer: eof, waiting for queues to empty
2020-07-04 14:06:44.176 T:2462048992 NOTICE: Closing stream player 1
2020-07-04 14:06:44.176 T:2462048992 NOTICE: CDVDMessageQueue(audio)::WaitUntilEmpty
2020-07-04 14:06:44.176 T:2462048992 NOTICE: Waiting for audio thread to exit
2020-07-04 14:06:44.178 T:3228562144 ERROR: Got MSGQ_ABORT or MSGO_IS_ERROR return true
2020-07-04 14:06:44.178 T:3228562144 NOTICE: thread end: CVideoPlayerAudio::OnExit()
2020-07-04 14:06:44.179 T:2462048992 NOTICE: Closing audio device
2020-07-04 14:06:44.529 T:2462048992 NOTICE: Deleting audio codec
2020-07-04 14:06:44.530 T:2462048992 NOTICE: Closing stream player 2
2020-07-04 14:06:44.530 T:2462048992 NOTICE: CDVDMessageQueue(video)::WaitUntilEmpty
2020-07-04 14:06:45.409 T:2462048992 NOTICE: waiting for video thread to exit
2020-07-04 14:06:45.410 T:3126850272 ERROR: Got MSGQ_ABORT or MSGO_IS_ERROR return true
2020-07-04 14:06:45.410 T:3126850272 NOTICE: thread end: video_thread
2020-07-04 14:06:45.410 T:2462048992 NOTICE: deleting video codec
2020-07-04 14:06:45.581 T:4070756352 NOTICE: CVideoPlayer::CloseFile()
2020-07-04 14:06:45.581 T:4070756352 NOTICE: VideoPlayer: waiting for threads to exit
2020-07-04 14:06:45.581 T:4070756352 NOTICE: VideoPlayer: finished waiting
2020-07-04 14:06:45.581 T:4070756352 NOTICE: CVideoPlayer::CloseFile()
2020-07-04 14:06:45.581 T:4070756352 NOTICE: VideoPlayer: waiting for threads to exit
2020-07-04 14:06:45.582 T:4070756352 NOTICE: VideoPlayer: finished waiting

With debug:
http://paste.osmc.io/akadiyovug.coffee

Any help much appreciated.
//G

2

Hi,

This are not full debug logs, please follow these instructions:

But I’m guessing some of these streams may be causing the GPU to stall, Do they playback ok, if you disable hardware acceleration - amcodec?

Thanks Tom.

3

Hello

Thanks for the answer. I tried to grab the complete logs with the grab-logs -A -C but that one is littered with my account info so I just started the debugging and then tailed the kodi.log when the error happens (which is every time I start the stream, within minutes). I dont see how I can upload the complete logs without giving my personal account info up.
I did disable the hardware acceleration but the issue still persists.

Oh and BTW, it did work much better before the upgrade.

//G

4

Hard to say with limited logs but the stream ends because we run out of buffer to play. It seems like the stream is cutting out on the provider’s end.

5

Is there any other place I can find the logs needed? Except for kodi.log?

As I mentioned, the stream work fine in GSE on Android, VLC on PC, Smart IPTV on LG TV. Not a single cut off. But every single time on my Veros.

6

Hi,

You will need to provide full sanitizied, before we can investigate further.

Thanks Tom.

7

Alright, here we go. I have tried to mask my usernames and password but i cant upload a .txt file? Its 41Mb so I kinda thought it be a bad idea to paste it, can I get it to you in some way without publishing it online?

8

Ok, I cleaned it. Here it is:

http://paste.osmc.io/aporuyoyan.xml

Ive taken out all the user/passes and all the AddOnLog rows. So its only 800K now…

9

Hi,

As Sam says its like its server side issue, I would contact your IPTV provider and see if anything is blocking playback for kodi/osmc.

Thanks Tom.

10

Hm ok. That’s weird, I just have to watch the streams on other platforms. Thanks for looking in to it anyway.

Br