Issue with Synology NAS


I have a Vero unit and media on a Synology DS220+ NAS. Everything connected fine up to recently - I’m using NFS.

Following the recent update (or maybe that time is coincidental), my Vero is unable to play video media from the NAS. Anything that was previously scanned won’t play and it won’t scan and pick up new media.

However, the Vero can see the content on the NAS and I was able to play new content via the file manager.

It will still play music from the same NAS but can’t view photos.

Is this a simple settings issue or something else?

To get a better understanding of the problem you are experiencing we need more information from you. The best way to get this information is for you to upload logs that demonstrate your problem. You can learn more about how to submit a useful support request here.

Depending on the used skin you have to set the settings-level to standard or higher, in summary:

  • enable debug logging at settings->system->logging

  • reboot the OSMC device twice(!)

  • reproduce the issue

  • upload the log set (all configs and logs!) either using the Log Uploader method within the My OSMC menu in the GUI or the ssh method invoking command grab-logs -A

  • publish the provided URL from the log set upload, here

Thanks for your understanding. We hope that we can help you get up and running again shortly.

OSMC skin screenshot: