Issue with Vero4k and raw 4K MTS files?

Help and Support Vero 4K / Vero 4K +
19

I can’t reproduce an issue with playback on that file with our current release. I see that your still on our March release. Can you update and try it again please.

21

And after doing so, if there is still an issue please post some new logs

Sam

26

Well, shit :slight_smile: The update has resolved the issues.
I tend to wait a week or two after updates are released before applying them to ensure there aren’t any issues.
Thanks for the assist guys.

27

I don’t know if this is the same issue. I am trying to play an m2ts file, from a bluray folder. I have uploaded my logs to: http://paste.osmc.tv/ovetukomac.

I have a Vero 4K+, and is connected via nfs GBit to my NAS. Audio plays, but video keeps “Buffering”, then a few seconds later the video catches up. I have been able to play other m2ts files okay, even via 5G wifi.

I also have an HEVC mkv file that plays back really (and I mean really) bad. It is not part of the uploaded logs, but I can do that if needed.

Any help always appreciated.

tia

ken

28

The original poster reports the issue as solved in the latest update. I haven’t checked your logs yet but will shortly. If you’re on the latest update and there’s still a problem, then I don’t think it is related.

29

In your player settings please turn off “sync playback to display” and try again. I would also recommend changing your GUI resolution to 1080p. Note the following regarding that…

We recommend people with 4K TV’s set their user interface (UI) to 1080p. Kodi’s UI is not optimized for 4K yet and this can put unnecessary demands on your device and can lead to a suboptimal picture quality, as well as potentially cause other issues.

The settings we recommend are as follows…

Settings>System>Display>Resolution> 1920x1080p
Settings>System>Display>Whitelist> (empty) *
Settings>Player>Videos>Adjust display refresh rate> On start/stop

Some televisions may also need, or benefit from, the following being set…

System>Display>Force 4:2:2 colour subsampling> (enable)

With the above settings your UI will be output in Full HD and your 4K content will be output in 4K. *Information regarding the whitelist can be found here. If you have any doubt, feel free to upload some logs so we can verify that your settings are indeed correct.

30

I did make these changes:

  • Display ->Resolution = 1920x1080p
  • Whitelist (empty)
  • Adjust display refresh rate = On start/stop
  • Force 4:2:2 colour subsampling = enable

These made no difference. I can upload logs again with these settings if you want.

But at least now I have a good idea of what the settings should be.

FWIW: i don’t think this matters, but my TV is Sony XBR55-900E. The Vero is connected via HDMI->Receiver BD input, receiver output to TV’s ARC input.

I’ll try again tomorrow.

thx guys.

ken

31

You should’t need that setting, try turning it off.

32

The setting I believe most likely responsible for your issue is “sync playback to display”. I guess that may have gotten lost with the other information.

The recommendation for running the UI in 1080p is about improving browsing performance for the most part.

33

Have you tried playing the file from a USB Stick to exclude the network as a factor?

34

Sorry it took so long to get back. I had a serious system meltdown…

Tried from USB (new SanDisk 3.0). No it didn’t play. I think the 1G network connection played a little better.

Uploaded logs: http://paste.osmc.tv/lecitosaba.

Any help, please.

ken

35

FYI this setting in your advancedsettings.xml is not a good idea…

<memorysize>0</memorysize>

and on a related note you might try it with both of the cache settings removed and see if you have better luck.

36

Tried both ways. Still the same.

37

Are you actually sure that the file is not broken?
Maybe upload sample (<5GB) here https://videosam.pl/

40

I uploaded (maybe twice) the file evo.m2ts

41

It’s not there so that probably means there was a login issue. If you go to https://my.osmc.tv/my-account/ and login there first then https://videosam.pl/ should allow you to upload your file.

42

Did that, and uploaded again. Something got sent to videosam.pl; I watched it in wireshark.

51

Did you get the file?

53

No, but I grabbed the same source and made a sample for Sam to check out myself. I think there is something off with how this video was mastered as I couldn’t get it to play correctly either. I even converted it with MakeMKV to no effect.

54

Where did you grab the source from?

I also have “IMAX: The Space Station” (bluray folder) that acts the same way, but only over wireless - wired 1G ethernet worked fine.

I also have other 4K videos that will only play over ethernet. But I think my wifi router is having problems (it is rather old). I do have a new wifi router, but haven’t gotten it set up yet.

FWIW: I have an MKV that won’t work over either wifi or 1G. Here is the (partial (no text stream info) media info:

Summary

General
Unique ID : 331523562741454855671978796007400054603 (0xF9691D9CE6AEBAF86BE8339C3E229F4B)
Complete name : /nas8/Videos/Cinema/Mozart.Le.Nozze.di.Figaro.2015.2160p.UHD.MBluRay.x265-SNTN.mkv
Format : Matroska
Format version : Version 4
File size : 36.7 GiB
Duration : 3 h 12 min
Overall bit rate mode : Variable
Overall bit rate : 27.3 Mb/s
Movie name : Le Nozze di Figaro
Encoded date : UTC 2020-03-15 20:01:33
Writing application : mkvmerge v33.1.0 (‘Primrose’) 64-bit
Writing library : libebml v1.3.7 + libmatroska v1.5.0

Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main 10@L5.1@High
Codec ID : V_MPEGH/ISO/HEVC
Duration : 3 h 12 min
Bit rate : 14.8 Mb/s
Width : 3 840 pixels
Height : 2 160 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 50.000 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 10 bits
Bits/(Pixel*Frame) : 0.036
Stream size : 19.9 GiB (54%)
Writing library : x265 3.3+2-gbe2d82093:[Windows][MSVC 1924][64 bit] 10bit
Encoding settings : cpuid=1049583 / frame-threads=6 / numa-pools=32 / wpp / no-pmode / no-pme / no-psnr / no-ssim / log-level=2 / input-csp=1 / input-res=3840x2160 / interlace=0 / total-frames=576752 / level-idc=51 / high-tier=1 / uhd-bd=1 / ref=4 / no-allow-non-conformance / repeat-headers / annexb / aud / hrd / info / hash=0 / no-temporal-layers / no-open-gop / min-keyint=1 / keyint=50 / gop-lookahead=0 / bframes=4 / b-adapt=2 / b-pyramid / bframe-bias=0 / rc-lookahead=25 / lookahead-slices=4 / scenecut=40 / hist-scenecut=0 / radl=0 / no-splice / no-intra-refresh / ctu=64 / min-cu-size=8 / rect / no-amp / max-tu-size=32 / tu-inter-depth=1 / tu-intra-depth=1 / limit-tu=0 / rdoq-level=2 / dynamic-rd=0.00 / no-ssim-rd / signhide / no-tskip / nr-intra=0 / nr-inter=0 / no-constrained-intra / no-strong-intra-smoothing / max-merge=3 / limit-refs=3 / limit-modes / me=3 / subme=3 / merange=57 / temporal-mvp / no-frame-dup / no-hme / weightp / no-weightb / no-analyze-src-pics / deblock=-3:-3 / no-sao / no-sao-non-deblock / rd=4 / selective-sao=0 / no-early-skip / rskip / no-fast-intra / no-tskip-fast / no-cu-lossless / no-b-intra / no-splitrd-skip / rdpenalty=0 / psy-rd=2.00 / psy-rdoq=1.00 / no-rd-refine / no-lossless / cbqpoffs=0 / crqpoffs=0 / rc=crf / crf=17.0 / qcomp=0.60 / qpstep=4 / stats-write=0 / stats-read=0 / vbv-maxrate=160000 / vbv-bufsize=160000 / vbv-init=0.9 / crf-max=0.0 / crf-min=0.0 / ipratio=1.40 / pbratio=1.30 / aq-mode=2 / aq-strength=1.00 / cutree / zone-count=0 / no-strict-cbr / qg-size=32 / no-rc-grain / qpmax=69 / qpmin=0 / no-const-vbv / sar=1 / overscan=0 / videoformat=5 / range=0 / colorprim=1 / transfer=1 / colormatrix=1 / chromaloc=0 / display-window=0 / cll=0,0 / min-luma=0 / max-luma=1023 / log2-max-poc-lsb=8 / vui-timing-info / vui-hrd-info / slices=1 / opt-qp-pps / opt-ref-list-length-pps / no-multi-pass-opt-rps / scenecut-bias=0.05 / hist-threshold=0.01 / no-opt-cu-delta-qp / no-aq-motion / no-hdr10 / no-hdr10-opt / no-dhdr10-opt / no-idr-recovery-sei / analysis-reuse-level=0 / analysis-save-reuse-level=0 / analysis-load-reuse-level=0 / scale-factor=0 / refine-intra=0 / refine-inter=0 / refine-mv=1 / refine-ctu-distortion=0 / no-limit-sao / ctu-info=0 / no-lowpass-dct / refine-analysis-type=0 / copy-pic=1 / max-ausize-factor=1.0 / no-dynamic-refine / no-single-sei / no-hevc-aq / no-svt / no-field / qp-adaptation-range=1.00 / no-scenecut-aware-qpconformance-window-offsets / right=0 / bottom=0
Default : Yes
Forced : No
Color range : Limited
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709

Audio #1
ID : 2
Format : PCM
Format settings : Little / Signed
Codec ID : A_PCM/INT/LIT
Duration : 3 h 12 min
Bit rate mode : Constant
Bit rate : 4 608 kb/s
Channel(s) : 2 channels
Sampling rate : 96.0 kHz
Frame rate : 30.000 FPS (3200 SPF)
Bit depth : 24 bits
Stream size : 6.19 GiB (17%)
Title : Stereo
Language : Italian
Default : Yes
Forced : No

Audio #2
ID : 3
Format : DTS XLL
Format/Info : Digital Theater Systems
Commercial name : DTS-HD Master Audio
Codec ID : A_DTS
Duration : 3 h 12 min
Bit rate mode : Variable
Bit rate : 6 100 kb/s
Channel(s) : 5 channels
Channel layout : C L R Ls Rs
Sampling rate : 96.0 kHz
Frame rate : 187.500 FPS (512 SPF)
Bit depth : 24 bits
Compression mode : Lossless
Stream size : 8.19 GiB (22%)
Title : Surround 5.0
Language : Italian
Default : No
Forced : No

Audio #3
ID : 4
Format : DTS
Format/Info : Digital Theater Systems
Codec ID : A_DTS
Duration : 3 h 12 min
Bit rate mode : Constant
Bit rate : 1 509 kb/s
Channel(s) : 5 channels
Channel layout : C L R Ls Rs
Sampling rate : 48.0 kHz
Frame rate : 93.750 FPS (512 SPF)
Bit depth : 24 bits
Compression mode : Lossy
Stream size : 2.03 GiB (6%)
Title : Surround 5.0
Language : Italian
Default : No
Forced : No

Text #1
ID : 5
Format : UTF-8
Codec ID : S_TEXT/UTF8
Codec ID/Info : UTF-8 Plain Text
Duration : 3 h 3 min
Bit rate : 39 b/s
Count of elements : 1299
Stream size : 53.0 KiB (0%)
Language : English
Default : Yes
Forced : No

Text #2
ID : 6
Format : PGS
Muxing mode : zlib
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Duration : 3 h 3 min
Bit rate : 23.8 kb/s
Count of elements : 2598
Stream size : 31.3 MiB (0%)
Language : English
Default : No
Forced : No

Text #3
ID : 7
Format : PGS
Muxing mode : zlib
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Duration : 3 h 4 min
Bit rate : 47.7 kb/s
Count of elements : 292
Stream size : 62.9 MiB (0%)
Language : English
Default : No
Forced : No

Text #4
ID : 8
Format : PGS
Muxing mode : zlib
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Duration : 3 h 5 min
Bit rate : 75.4 kb/s
Count of elements : 2846
Stream size : 100 MiB (0%)
Language : English
Default : No
Forced : No

Text #5
ID : 9
Format : PGS
Muxing mode : zlib
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Duration : 2 h 57 min
Bit rate : 22.3 kb/s
Count of elements : 2596
Stream size : 28.3 MiB (0%)
Language : Italian
Default : No
Forced : No

Text #6
ID : 10
Format : PGS
Muxing mode : zlib
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Duration : 3 h 3 min
Bit rate : 24.0 kb/s
Count of elements : 2598
Stream size : 31.6 MiB (0%)
Language : French
Default : No
Forced : No

Text #7
ID : 11
Format : PGS
Muxing mode : zlib
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Duration : 3 h 3 min
Bit rate : 25.5 kb/s
Count of elements : 2598
Stream size : 33.6 MiB (0%)
Language : German
Default : No
Forced : No

Text #8
ID : 12
Format : PGS
Muxing mode : zlib
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Duration : 3 h 4 min
Bit rate : 47.8 kb/s
Count of elements : 248
Stream size : 62.9 MiB (0%)
Language : German
Default : No
Forced : No

Text #9
ID : 13
Format : PGS
Muxing mode : zlib
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Duration : 3 h 5 min
Bit rate : 77.6 kb/s
Count of elements : 2846
Stream size : 103 MiB (0%)
Language : German
Default : No
Forced : No

Text #10
ID : 14
Format : PGS
Muxing mode : zlib
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Duration : 3 h 3 min
Bit rate : 21.4 kb/s
Count of elements : 2598
Stream size : 28.1 MiB (0%)
Language : Spanish
Default : No
Forced : No

Text #11
ID : 15
Format : PGS
Muxing mode : zlib
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Duration : 3 h 3 min
Bit rate : 21.4 kb/s
Count of elements : 2368
Stream size : 28.1 MiB (0%)
Language : Korean
Default : No
Forced : No

Text #12
ID : 16
Format : PGS
Muxing mode : zlib
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Duration : 3 h 3 min
Bit rate : 18.7 kb/s
Count of elements : 2598
Stream size : 24.5 MiB (0%)
Language : Japanese
Default : No
Forced : No

Text #13
ID : 17
Format : PGS
Muxing mode : zlib
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Duration : 3 h 4 min
Bit rate : 47.7 kb/s
Count of elements : 292
Stream size : 62.8 MiB (0%)
Language : Japanese
Default : No
Forced : No

Text #14
ID : 18
Format : PGS
Muxing mode : zlib
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Duration : 3 h 5 min
Bit rate : 67.9 kb/s
Count of elements : 2846
Stream size : 90.2 MiB (0%)
Language : Japanese
Default : No
Forced : No

General
Unique ID : 331523562741454855671978796007400054603 (0xF9691D9CE6AEBAF86BE8339C3E229F4B)
Complete name : /nas8/Videos/Cinema/Mozart.Le.Nozze.di.Figaro.2015.2160p.UHD.MBluRay.x265-SNTN.mkv
Format : Matroska
Format version : Version 4
File size : 36.7 GiB
Duration : 3 h 12 min
Overall bit rate mode : Variable
Overall bit rate : 27.3 Mb/s
Movie name : Le Nozze di Figaro
Encoded date : UTC 2020-03-15 20:01:33
Writing application : mkvmerge v33.1.0 (‘Primrose’) 64-bit
Writing library : libebml v1.3.7 + libmatroska v1.5.0

Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main 10@L5.1@High
Codec ID : V_MPEGH/ISO/HEVC
Duration : 3 h 12 min
Bit rate : 14.8 Mb/s
Width : 3 840 pixels
Height : 2 160 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 50.000 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 10 bits
Bits/(Pixel*Frame) : 0.036
Stream size : 19.9 GiB (54%)
Writing library : x265 3.3+2-gbe2d82093:[Windows][MSVC 1924][64 bit] 10bit
Encoding settings : cpuid=1049583 / frame-threads=6 / numa-pools=32 / wpp / no-pmode / no-pme / no-psnr / no-ssim / log-level=2 / input-csp=1 / input-res=3840x2160 / interlace=0 / total-frames=576752 / level-idc=51 / high-tier=1 / uhd-bd=1 / ref=4 / no-allow-non-conformance / repeat-headers / annexb / aud / hrd / info / hash=0 / no-temporal-layers / no-open-gop / min-keyint=1 / keyint=50 / gop-lookahead=0 / bframes=4 / b-adapt=2 / b-pyramid / bframe-bias=0 / rc-lookahead=25 / lookahead-slices=4 / scenecut=40 / hist-scenecut=0 / radl=0 / no-splice / no-intra-refresh / ctu=64 / min-cu-size=8 / rect / no-amp / max-tu-size=32 / tu-inter-depth=1 / tu-intra-depth=1 / limit-tu=0 / rdoq-level=2 / dynamic-rd=0.00 / no-ssim-rd / signhide / no-tskip / nr-intra=0 / nr-inter=0 / no-constrained-intra / no-strong-intra-smoothing / max-merge=3 / limit-refs=3 / limit-modes / me=3 / subme=3 / merange=57 / temporal-mvp / no-frame-dup / no-hme / weightp / no-weightb / no-analyze-src-pics / deblock=-3:-3 / no-sao / no-sao-non-deblock / rd=4 / selective-sao=0 / no-early-skip / rskip / no-fast-intra / no-tskip-fast / no-cu-lossless / no-b-intra / no-splitrd-skip / rdpenalty=0 / psy-rd=2.00 / psy-rdoq=1.00 / no-rd-refine / no-lossless / cbqpoffs=0 / crqpoffs=0 / rc=crf / crf=17.0 / qcomp=0.60 / qpstep=4 / stats-write=0 / stats-read=0 / vbv-maxrate=160000 / vbv-bufsize=160000 / vbv-init=0.9 / crf-max=0.0 / crf-min=0.0 / ipratio=1.40 / pbratio=1.30 / aq-mode=2 / aq-strength=1.00 / cutree / zone-count=0 / no-strict-cbr / qg-size=32 / no-rc-grain / qpmax=69 / qpmin=0 / no-const-vbv / sar=1 / overscan=0 / videoformat=5 / range=0 / colorprim=1 / transfer=1 / colormatrix=1 / chromaloc=0 / display-window=0 / cll=0,0 / min-luma=0 / max-luma=1023 / log2-max-poc-lsb=8 / vui-timing-info / vui-hrd-info / slices=1 / opt-qp-pps / opt-ref-list-length-pps / no-multi-pass-opt-rps / scenecut-bias=0.05 / hist-threshold=0.01 / no-opt-cu-delta-qp / no-aq-motion / no-hdr10 / no-hdr10-opt / no-dhdr10-opt / no-idr-recovery-sei / analysis-reuse-level=0 / analysis-save-reuse-level=0 / analysis-load-reuse-level=0 / scale-factor=0 / refine-intra=0 / refine-inter=0 / refine-mv=1 / refine-ctu-distortion=0 / no-limit-sao / ctu-info=0 / no-lowpass-dct / refine-analysis-type=0 / copy-pic=1 / max-ausize-factor=1.0 / no-dynamic-refine / no-single-sei / no-hevc-aq / no-svt / no-field / qp-adaptation-range=1.00 / no-scenecut-aware-qpconformance-window-offsets / right=0 / bottom=0
Default : Yes
Forced : No
Color range : Limited
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709

Audio #1
ID : 2
Format : PCM
Format settings : Little / Signed
Codec ID : A_PCM/INT/LIT
Duration : 3 h 12 min
Bit rate mode : Constant
Bit rate : 4 608 kb/s
Channel(s) : 2 channels
Sampling rate : 96.0 kHz
Frame rate : 30.000 FPS (3200 SPF)
Bit depth : 24 bits
Stream size : 6.19 GiB (17%)
Title : Stereo
Language : Italian
Default : Yes
Forced : No

Audio #2
ID : 3
Format : DTS XLL
Format/Info : Digital Theater Systems
Commercial name : DTS-HD Master Audio
Codec ID : A_DTS
Duration : 3 h 12 min
Bit rate mode : Variable
Bit rate : 6 100 kb/s
Channel(s) : 5 channels
Channel layout : C L R Ls Rs
Sampling rate : 96.0 kHz
Frame rate : 187.500 FPS (512 SPF)
Bit depth : 24 bits
Compression mode : Lossless
Stream size : 8.19 GiB (22%)
Title : Surround 5.0
Language : Italian
Default : No
Forced : No

Audio #3
ID : 4
Format : DTS
Format/Info : Digital Theater Systems
Codec ID : A_DTS
Duration : 3 h 12 min
Bit rate mode : Constant
Bit rate : 1 509 kb/s
Channel(s) : 5 channels
Channel layout : C L R Ls Rs
Sampling rate : 48.0 kHz
Frame rate : 93.750 FPS (512 SPF)
Bit depth : 24 bits
Compression mode : Lossy
Stream size : 2.03 GiB (6%)
Title : Surround 5.0
Language : Italian
Default : No
Forced : No

MOD EDIT: put the media info details under a drop down summary to reduce length of post.