Please see the international incidents bulletin regarding Canada: https://personal.help.royalmail.com/app/answers/detail/a_id/5317/~/international-incident-bulletin
Start date: 16 March 2020
Latest Update: 1 August 2020
End date: Ongoing
Update: 1 August 2020
CANADA DELAYS: All mail being sent from the UK to Canada is facing severe delays because of the on-going impact of COVID-19 and record volumes of traffic being received in Canada. We are processing the mail as normal in the UK, but delays are taking place once the mail reaches the Canadian border. As a result, we are unable to advise on likely delivery times.
Update: 1 July 2020
Canada Post has received unprecedented volumes of mail in the past months, particularly at their Toronto gateway. They are recruiting additional staff and working overtime to reduce the incoming volumes and accumulated backlog, and significant delays will be experienced. Some items may also be delivered out of date order. Canada Border Services Agency (CBSA), responsible for customs clearance, has also experienced significant Coronavirus related staff absenteeism which added to this issue, but they are also now bringing in additional resource.
Update: 19 June 2020
There are no delays to letters and parcels leaving the UK destined for Canada. The overwhelming majority of items enter Canada via the Toronto gateway, where record levels of mail are creating significant delays at the entry point. Canada Post has been affected, as all logistics operations, with reduced staffing and social distancing requirements impacting on efficiency and processing times.
Until May, the majority of Tracked services were being delivered in under 15 days. Since w/c 11 May, already congested gateway operations have been further compounded by searches for Fentanyl (an opioid drug), required by customs authorities. This is causing additional delays.
Customers may also experience items being delivered out of sequence. This affects all mail, not just that from Royal Mail. For further updates, please visit the Canada Post website.
Update: 2 June 2020
Canada Post are experiencing extremely high volumes of mail, customers can expect significant delays as Canada Post recover. There are large backlogs in Toronto, new mail postings into Toronto can expect delays of 7-10 days above normal delivery aims.
Original Incident: 16 March 2020
Canada has put special measures in place from Monday 16 March, to limit the spread of Coronavirus. Canada Post need to comply and is also likely to have a reduced workforce available, and not be able to deliver all mail to specifications. Signature on delivery is suspended and delays to mail services can be expected.