Movies crash/Stop after ~15 minutes

Hello there,

some time ago I realized that “buffering” seems to occur more often (espacially after continiung movies).

So far no problem.

Every single movie I watch (no matter if I start from beginning) stops/crashes after around 10-15 minutes of playtime.
Sometimes I can go back to main menu and continue watching but in most cases I need to unplug the vero4k+ from power supply and start watching again.

I updated to newest firmware (from Januar patch) yesterday.

Will upload logs shortly.

PS: Uploading logs is hard, cause there are gone when I cut off power supply.
BUT I added a photo on which you can see, that ONE CPU Core gets to 100% load…All other cores are fine


PS2: For the last 20 minutes I tried to watch multiple videos to generate logs for you guys…every single movie stopped/crashed before reaching 5 minutes.

PS3: I got another Vero4k+ in the bedroom. I checked this one as well…and: same problem. On this Vero its CPU#3 that reaches 100% load after 3min playtime of the movie “anna” (on the vero4k+ in the living room its cpu#1 as you can see in the picture)

No, when you upload logs it will always also include the log from the last boot/crash.
But the one you uploaded didn’t show a try to play a movie nor a crash.
But I can see ‘2020-02-21 10:15:59.253 T:3569410784 ERROR: Read - Error( -1, 110, Connection timed out )’

Some suggestions:

  1. Can you provide Mediainfo of one of the files giving you a crash (see below)?
  2. Can you check your network performance with iperf3 [How To] Check Network Performance with iperf3
  3. Depending on the result of number 2 it might make sense to switch from your current Kodi SMB access to a Kernel based solution like fstab/autofs (Mounting network shares with autofs (alternative to fstab))

It would be good if we could find out more about the file you are having issues playing. Please see the mediainfo section in How to submit a useful support request - General - OSMC.

You can also create the mediainfo-output of the affected media file on the OSMC device:

  1. login via SSH, user osmc, password osmc
  2. if not already installed: sudo apt-get update && sudo apt-get install mediainfo
  3. cdto the directory containing the video/audio material in question
  4. since mediainfoonly needs to read the header information of the file data, copy the first 4 Mbytes of the media file to a new file:
    dd if="<media file>" of=purgeme.bin bs=1024 count=4096
  5. upload the decoded media information using
    mediainfo purgeme.bin|paste-log
  6. publish the returned URL here in this topic
  7. remove the created media file snippet
    rm purgeme.bin

Thx for your help.

Are you still experiencing an issue?