My OSMC remote controllers no longer work

Help and Support
1

I just received my Vero 4k+ in the mail a few days ago. I set it up with the OSMC remote control included in the package, and it did not work at all. Fortunately, I had another OSMC remote control I used for my Raspberry Pi 3b. I plugged the dongle in for that remote and it worked. A few minutes later, KODI froze. So I removed the power plug and plugged it back in. Now my second OSMC remote no longer works in the Vero4K+ or my Raspberry Pi 3b. Ditto with the remote included in the package. Now the only controller I can use is a keyboard/mouse, but I’m using a USB hub to connect it, hoping to avoid any possible “accidents”.

I suspect both remotes are bricked and a faulty Vero 4K+ USB port is the cause.

Is there a way to arrange for a replacement?

My order is #38144

Thanks,
Dan

2

I’d suggest posting some logs and trying to re-pair the remote.

3

Thanks Sam,

Some good news and bad news. I’ve successfully re-paired the Raspberry Pi 3b remote. But the remote in the package won’t initiate the blue LED light when holding down HOME and OK. I don’t know if the problem is the remote or a bad battery since I don’t have a battery tester for lithium ion batteries. I’ll try a brand new battery later this week and see if this solves the problem. I’ll report back if this works or not.

4

For testing you could just swap the battery with the one from the Pi.
Also I assume you removed the transport safety from the new remote?

5

It would also be good to see some logs. This will let us know if there are obvious malfunctions with the RF receiver.

Cheers

Sam

6

Sorry- couldn’t resist.
Unhelpful, agreed but humorous tho

7

As there’s been no update for a several days, I can only assume the issue is resolved.

Sam

8

It’s resolved.

I put a new battery in the package remote controller. It works fine now.

9

I’m glad to hear this.