Hi, for the last 2-3 months my remote fails with the Back,Play,Stop buttons, fixes itself with a reboot but only works for a uncertain time.
Vero 4k+ , upgraded to kodi 19 some days ago.
Logs here: https://paste.osmc.tv/xejiyowita
Do I need to get a new remote or is it maybe a software issue?
// Jim
Battery OK?
Tried re-pairing it?
Oh forgot to say that I have re-paired a bunch of times, and the battery was new when it started to fail so I changed it again (brand: Varta)
I doubt it’s a hardware issue then.
Next time it happens, does removing and reinserting the USB fix the issue?
Yeah that fixes it, but it usually fails after some time.
I was hoping the upgrade to kodi 19 would have fixed it but I guess a total reinstall is needed then?
When that happens next, can you upload some logs?
Thanks
Sam
Hi,
Do you have a lot of devices / peripherals connected?
I can see a number of dongle disconnects which would explain the problem, but am wondering if it could be power related if you have other things attached.
Sam
I only have a USB connected HDD with its own power, and that was not connected while I did the logging.
OK, thanks for confirming. In that case it’s probably best we send you a new dongle. Please contact support@osmc.tv.
Sam
