My Vero is dead

Vero 4k has proved to be very reliable in more than 4 years since its release. If you do, however, think your device is not booting, here’s what you can do.

When Vero is powered on, the LED will shine red and you should see ‘Please stand by’ on your screen. Then the LED goes out or (on early models) is replaced by a blue LED and you should see the OSMC splash screen.

Red LED does not show and you don’t see ‘Please stand by’ on your display

There’s most likely a problem with the power supply. Try this:

First remove all USB peripherals (disks, DVB dongles, etc) from Vero in case they are drawing too much power.

Check the voltage on the barrel plug of the PSU - it should be 5V. If it’s not 5V then obtain a new PSU. A suitable PSU is 5V, 2A with a 5.5mm x 2.1mm ‘Type M’ (the one with spring contacts inside) barrel connector. Make sure you get the correct voltage - these barrel plugs are often used for devices needing 12V or more which will probably damage a Vero beyond repair.

Even if you do measure 5V when it’s not connected to anything the voltage could still be low when it’s plugged in to Vero, so if you have one, try another 5V PSU.

If you don’t have a suitable PSU with a barrel connector, Vero can also be powered via one of the USB ports. For testing, a USB port on a computer should provide enough power (especially if USB3), or use a powered USB hub. You will need a USB A-A (male-male) cable to connect the supply to the white USB socket on Vero. If Vero starts under USB power, this indicates you really do need a new PSU or else the Vero’s power circuit is faulty.

Note that PSUs designed for charging devices may not provide enough power. They may be limited to 500mA unless they are connected to the particular device they are designed to work with. Veros can draw more than 500mA instantaneously while booting and that could cause the voltage to drop.

Red light stays on forever (may flicker)

This is also most likely to be due to low voltage from the PSU. Do the testing recommended above before trying other solutions.

If you are confident Vero is getting enough power, but is stuck at the ‘Please stand by’ screen, you should reinstall OSMC.

Reinstalling didn’t help

This may indicate corruption in the bootloader. That needs a low-level formatting that the standard installer does not do. Flashing can be done via the white USB socket. Try connecting the Vero to a PC via USB while holding in the reset button with a toothpick or similar. If it shows up in Windows Device Manager or in linux listed under lsusb it should be possible to re-flash it. Please open a topic on the forum or contact support@osmc.tv with your order number for advice.

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If the USB power test works - For a replacement power supply, I’ve found a decent USB plug, in combination with this USB to barrel connector cable works very well -
StarTech.com USB2TYPEM 3 ft USB to Type M Barrel 5 V DC Power Cable, Power Cable, USB (Power Only) (M) to DC Jack 5.5 mm (M), 3 ft Moulded, Black
by Amazon
Learn more: https://smile.amazon.co.uk/dp/B003MQO96U/ref=cm_sw_em_r_mt_dp_1W5T77MY3QBWFC3W486A?_encoding=UTF8&psc=1
and frees up the USB port :slight_smile:

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