No picture on start-up

Help and Support Vero 4K / Vero 4K +
1

Read through thread but may have missed it, power supply provided on vero 4k and usb from computer results the same.

Red Cross lights up for4/5 seconds then goes out Tv screen remains blanks

Any ideas? Cheers in advance

2

Moved your post because your symptoms are not what’s described in the ‘dead’ thread.

To get a better understanding of the problem you are experiencing we need more information from you. The best way to get this information is for you to upload logs that demonstrate your problem. You can learn more about how to submit a useful support request here.

Depending on the used skin you have to set the settings-level to standard or higher, in summary:

  • enable debug logging at settings->system->logging

  • reboot the OSMC device twice(!)

  • reproduce the issue

  • upload the log set (all configs and logs!) either using the Log Uploader method within the My OSMC menu in the GUI or the ssh method invoking command grab-logs -A

  • publish the provided URL from the log set upload, here

Thanks for your understanding. We hope that we can help you get up and running again shortly.

OSMC skin screenshot:

image
image960×539 41.4 KB

3

The red light turns off after a few seconds to indicate a successful boot.