Network speed too slow

Help and Support Vero 4K / Vero 4K +
1

I recently moved to a new home and bought a Vero4k.
I’m trying to reproduce a file over the network, a SMB share to be precise.
The folder is actually mounted on the Vero and I have the following in my advancedsettings.xml:

<?xml version="1.0" encoding="UTF-8"?>
<advancedsettings>
    <cache>
        <memorysize>41943040</memorysize>
        <buffermode>1</buffermode>
        <readfactor>5.0</readfactor>
    </cache>
</advancedsettings>

I’m trying to reproduce a file with the following mediainfo:

General
Overall bit rate                         : 13.2 Mb/s

Video
Bit rate                                 : 12.5 Mb/s

and the process works over the same exact network in the same conditions using my laptop (with Wi-Fi as well).
The Vero is incapable of playing the file smoothly for some reason.
I set up iperf3 on the server (a Raspberry Pi 3), and got the following numbers from the Vero:

$ iperf3 -c 10.0.0.100 -i 1 -t 10 -R
Connecting to host 10.0.0.100, port 5201
Reverse mode, remote host 10.0.0.100 is sending
[  4] local 10.0.0.46 port 55968 connected to 10.0.0.100 port 5201
[ ID] Interval           Transfer     Bandwidth
[  4]   0.00-1.00   sec   766 KBytes  6.28 Mbits/sec
[  4]   1.00-2.00   sec  1.36 MBytes  11.4 Mbits/sec
[  4]   2.00-3.00   sec  1.12 MBytes  9.36 Mbits/sec
[  4]   3.00-4.00   sec  1.12 MBytes  9.41 Mbits/sec
[  4]   4.00-5.00   sec   375 KBytes  3.07 Mbits/sec
[  4]   5.00-6.00   sec   356 KBytes  2.92 Mbits/sec
[  4]   6.00-7.00   sec   472 KBytes  3.87 Mbits/sec
[  4]   7.00-8.00   sec   773 KBytes  6.34 Mbits/sec
[  4]   8.00-9.00   sec   817 KBytes  6.70 Mbits/sec
[  4]   9.00-10.00  sec   443 KBytes  3.63 Mbits/sec
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bandwidth       Retr
[  4]   0.00-10.00  sec  8.11 MBytes  6.80 Mbits/sec   53             sender
[  4]   0.00-10.00  sec  7.88 MBytes  6.61 Mbits/sec                  receiver

iperf Done.

and from my laptop:

$ iperf3 -c 10.0.0.100 -i 1 -t 10 -R
Connecting to host 10.0.0.100, port 5201
Reverse mode, remote host 10.0.0.100 is sending
[  5] local 10.0.0.40 port 56205 connected to 10.0.0.100 port 5201
[ ID] Interval           Transfer     Bitrate
[  5]   0.00-1.00   sec  6.55 MBytes  55.0 Mbits/sec
[  5]   1.00-2.00   sec  6.44 MBytes  54.0 Mbits/sec
[  5]   2.00-3.00   sec  6.66 MBytes  55.9 Mbits/sec
[  5]   3.00-4.00   sec  3.19 MBytes  26.8 Mbits/sec
[  5]   4.00-5.00   sec  4.64 MBytes  38.9 Mbits/sec
[  5]   5.00-6.00   sec  6.81 MBytes  57.1 Mbits/sec
[  5]   6.00-7.00   sec  7.94 MBytes  66.6 Mbits/sec
[  5]   7.00-8.00   sec  6.99 MBytes  58.7 Mbits/sec
[  5]   8.00-9.00   sec  7.55 MBytes  63.3 Mbits/sec
[  5]   9.00-10.00  sec  8.06 MBytes  67.6 Mbits/sec
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bitrate         Retr
[  5]   0.00-10.00  sec  66.3 MBytes  55.6 Mbits/sec  627             sender
[  5]   0.00-10.00  sec  65.2 MBytes  54.7 Mbits/sec                  receiver

iperf Done.

That’s a huge difference, what’s happening?

2

Is you Vero using WiFi or wired? If WiFi, try moving the Vero to a new position, or use wired of possible.

3

Wi-Fi, the same as the laptop, and wired isn’t possible unfortunately.
To be fair, since wired is only fast ethernet Wi-Fi should be faster than that, and therefore I don’t see how that could be the issue.

4

Logs would give clues.

Are you connected to a 5G or 2.4G network? This is likely an environmental situation and it’s hard for us to debug such issues.

Wired network will be ideal and is the best option, particularly when watching 4K content

Sam

5

Wi-Fi is 2.4GHz. It’s the exact same room as my laptop and I did the test sitting besides the Vero, so as close as I can get to a similar situation. This is almost a 10x difference, can such a massive difference in performance be explained by a 20-30 cm distance gap between the laptop and the Vero?
My laptop is from 2014 and is definitely using much more bandwidth in idle, while the Vero has exactly 0 services on top of Kodi.
The design of the Vero 4K also suggests quite explicitly that Wi-Fi is the preferred way to use it since it’s way faster then the ethernet port available, and this is simple 1080p content.
I’ll procure the logs as soon as possible anyway, to see if there are any issues there.

6

If there was a massive wall in between, possibly, but sounds like that’s not the case.

Not at all.

If you can run a wire, do that.

1080p caps out at 40Mbps on BD. The Wired connection is more than capable of handling that, and it is more consistent.

Sam

7

have you tried something as simple as changing wifi channels in the router to see if there is an improvement in speed

or changing channel width to 20/40 if your using 2.4 ?

just going for the client side alone is probably not gonna help at all

8

There are a lot of WiFi hot-spots near me but all with the same password so I just checked which one they were using and changed it to a free one.
I’ll try with the 20/40 and see if it improves.

9

I hope you mean channel :slight_smile:

10

Well if there are plenty of wifi near you check how strong their signal is cause if its too strong it will interfer and slow your wifi down all it takes are 13 wifis near you for the spectrum to be full of noise in the worst case scenario.

If that is the case on 2.4 then it might be better to switch to 5ghz instead or use cable.