New WIFi and lost access to Vero4k+

Help and Support Vero 4K / Vero 4K +
1

For years I have been able to access my Vero4k+ via Finder
to manage files on the Vero4k+, that is to upload new files and delete files…
After changing WiFi router, Vero4k+ received a new IP address.

Both my MacBook and Vero4k+ are on WiFi connections.
On my MacBook, in Finder I can see OSMC on network
I can also see the USB stick and MicroSD card names
but when i try to access them I am asked for a userid and password
I enter the password I have in OSMC settinggs under control
but the Finder winder in which I enter the the password “shakes”
as if the password is wrong.

Also, I can’t access the OSMC unit via web browser
even though I enter the correct IP adress

I can’t figure this out - it makes no sense.

2

First the Samba Password (which relates to what you need for Finder) might be different to the password you have in mind. If you know how to access the Vero with SSH we can let you know how to correct it.

For the rest best to upload logs so that we can check

To get a better understanding of the problem you are experiencing we need more information from you. The best way to get this information is for you to upload logs that demonstrate your problem. You can learn more about how to submit a useful support request here.

  • upload the log set (all configs and logs!) either using the Log Uploader method within the My OSMC menu in the GUI or the ssh method invoking command grab-logs -A

  • publish the provided URL from the log set upload, here

Thanks for your understanding. We hope that we can help you get up and running again shortly.

1 Like
3

TY for the help

In My OSMC->Services: bot SSH Server and Samba Server are running but there are no password options there.

I went back into Settings->Control and did “Reset”
Username/Password went back to osmc/osmb
and now it works.

Why it did not like my password will be a mystery.

1 Like
4

If you want to change the passwords for either service, we can advise on how to do so.