NKH Live Add-On is Problematic

I recently bought a Vero 4K. I’m new to Kodi and this forum. I installed the NHK live Add-on yesterday to hopefully watch the upcoming Sumo Basho. I’m getting lots of stuttering/lag, mostly with video but some with audio too. My Vero has been updated to the latest firmware. Internet speed is 12 mbps. Film rips from my hard drives play fine. Is this add-on problematic or do I need to change any default settings on the Vero? Any tips would be appreciated.

To get a better understanding of the problem you are experiencing we need more information from you. The best way to get this information is for you to upload logs that demonstrate your problem. You can learn more about how to submit a useful support request here.

Thanks for your understanding. We hope that we can help you get up and running again shortly.

Thanks – we’re looking in to this.