I need some help troubleshooting this issue that im having. I have recently purchased the vero 4k+ because I have replaced my TV with an LG C8. In order to get UHD/HDR signal from the vero to the LG I have replaced my old onkyo receiver (which did not have HDMI 2.0a) with the Marantz SR6010 that has support for this HDMI version.
Today was the day that everything should have come together but cant seem to get it to work. I suspect the problem lies somewhere in the Marantz but Im having trouble determing the issue. This community is thriving with people that know a fair amount so im hoping to get some assistance here even though im fairly certain the issue is not the vero.
To get an idea of the current setup:
Receiver settings are set to this: HDR PASSTHROUGH NOT WORKING
Vero: GUI is set to 1080p/60 with auto adjust refresh rate on
LG: HDMI deep color is enabled
HDMI cabels: None of them is longer than 3 meters, they are all high speed HDMI cabels
Network: Is not the issue, the LG is playing UHD/HDR with no problem using the internal mediaplayer that is using the same network/hub to reach the NAS as the vero is doing
SD/HD content: Playing fine, no issues
Seeing I have set everything so that it should work, im a little clueless towards why is still isnt working. Anything here would know anything about this? Maybe nudge me in the right direction of where to look for the problem? Anything would be much appreciated. And in the case this isnt allowed on this forum, my appologies
I’ve conntected the Vero directly to the TV in the HDMI 2 (ARC) port and same issue. Conntected the vero to HDMI 1 port and something else happened when I played a 4k file. The video started playing but was flickering enormously. Tryed going back using start/home button the vero remote which worked after a while. Then the same video started playing normally, somehow.
Tryed an HDR file and it disconnects again from the signal, and the LG is saying no HDMI signal. Not sure whats going on, all HDMI ports on the LG should handle this kind of signal. And the HDMI cable im using the HDMI cable from the vero.
Edit #1 allrite I have no tryed several high speed HDMI cables all with the same issues. It is most definatly something within Vero. I’ll try to export a log.
Edit #2 cant seem to create a debug log. After starting a 4k file the HDMI loses its signal and I have to unplug power to vero to get back to the interface. And I log is not created, as far as I can see.