To get a better understanding of the problem you are experiencing we need more information from you. The best way to get this information is for you to upload logs that demonstrate your problem. You can learn more about how to submit a useful support request here.
Depending on the used skin you have to set the settings-level to standard or higher, in summary:
enable debug logging at settings->system->logging
reboot the OSMC device twice(!)
reproduce the issue
upload the log set (all configs and logs!) either using the Log Uploader method within the My OSMC menu in the GUI or the ssh method invoking command grab-logs -A
publish the provided URL from the log set upload, here
Thanks for your understanding. We hope that we can help you get up and running again shortly.
The video your playing is 50fps and your TV is not displaying support for that frame rate at 4K resolution so Kodi is prioritizing smooth video over higher resolution. If you configured a white list you could go into the video settings during playback and override this, but I don’t suspect you would find it to be a preferable viiewing experience.
For sure the videos (I made them myself) have always been in 50p, but of course a firmware change of the TV is possible. Today I made a firmware update, but still the same behavior. At the TV a firmware downgrade is not possible.
Is it possible for test purposes to went back to the firmware of mid 2020 for the Vero?
Hi all, thank you for your support. I tried the manual override and added 2160p50hz. After that the TV shows when the playback starts: 3840x2160@31Hz. Around 30 seconds everything went well, but after that the playback has interrupts. So it seems that I have to accept, that my TV no longer is able to playback 4K@50Hz. Maybe I contact Sony why they made this change. (@sam_nazarko: my last hardware change (TV, AVR really everything) was the vero in early 2020 and I have watched my videos until early 2022 in in 4K@50Hz)