No video but audio OK on some videos since 12/21

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1

In early or mid December there was an update which resulted in some videos not playing which had previously. This had changed between the previous version and this one.

The way the screen appears is a small region at the top with dots in it and the region below is a blur. Audio plays OK.

I’ve noticed that the only differences are the bit rate and the width. The encoding settings are identical.

This shows OK:

General
Unique ID : 21075781169282037815974916958510860702 (0xFDB0C3CFBA8482A6D194F35CC07499E)
Complete name : R:\TV_series\Sons of Anarchy\Sons of Anarchy (2008) All Seasons Complete [jlw]\Sons of Anarchy S01\Sons of Anarchy - 1x01 - Pilot.mkv
Format : Matroska
Format version : Version 2
File size : 530 MiB
Duration : 57 min 11 s
Overall bit rate : 1 295 kb/s
Encoded date : UTC 2016-11-18T18:11:46Z
Writing application : HandBrake 20161002193500-136108a-master 2016100501
Writing library : Lavf56.1.0

Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main 10@L4@Main
Codec ID : V_MPEGH/ISO/HEVC
Duration : 57 min 11 s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 23.976 (24000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 10 bits
Writing library : x265 2.1:[Windows][GCC 4.8.2][64 bit] 10bit
Encoding settings : wpp / ctu=64 / min-cu-size=8 / max-tu-size=32 / tu-intra-depth=1 / tu-inter-depth=1 / me=1 / subme=2 / merange=57 / no-rect / no-amp / max-merge=2 / temporal-mvp / no-early-skip / rskip / rdpenalty=0 / no-tskip / no-tskip-fast / strong-intra-smoothing / no-lossless / no-cu-lossless / no-constrained-intra / no-fast-intra / open-gop / no-temporal-layers / interlace=0 / keyint=240 / min-keyint=24 / scenecut=40 / rc-lookahead=20 / lookahead-slices=6 / bframes=4 / bframe-bias=0 / b-adapt=2 / ref=3 / limit-refs=3 / no-limit-modes / weightp / no-weightb / aq-mode=1 / qg-size=32 / aq-strength=1.00 / cbqpoffs=0 / crqpoffs=0 / rd=3 / psy-rd=2.00 / rdoq-level=0 / psy-rdoq=0.00 / log2-max-poc-lsb=8 / no-rd-refine / signhide / deblock=0:0 / sao / no-sao-non-deblock / b-pyramid / cutree / no-intra-refresh / rc=crf / crf=26.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / ipratio=1.40 / pbratio=1.30
Default : Yes
Forced : No
Color range : Limited
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709

Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : A_AAC-2
Duration : 57 min 11 s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Delay relative to video : -21 ms
Title : Stereo
Language : English
Default : Yes
Forced : No

This doesn’t:

General
Unique ID : 40980338545309382214031493272586733598 (0x1ED486AF60BB7741F71BC2F4CAB0C81E)
Complete name : R:\TV_series\Sons of Anarchy\Sons of Anarchy (2008) All Seasons Complete [jlw]\Sons of Anarchy S01\Sons of Anarchy - 1x02 - Seeds.mkv
Format : Matroska
Format version : Version 2
File size : 458 MiB
Duration : 45 min 23 s
Overall bit rate : 1 410 kb/s
Encoded date : UTC 2016-11-18T19:30:27Z
Writing application : HandBrake 20161002193500-136108a-master 2016100501
Writing library : Lavf56.1.0

Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main 10@L4@Main
Codec ID : V_MPEGH/ISO/HEVC
Duration : 45 min 23 s
Width : 1 918 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 23.976 (24000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 10 bits
Writing library : x265 2.1:[Windows][GCC 4.8.2][64 bit] 10bit
Encoding settings : wpp / ctu=64 / min-cu-size=8 / max-tu-size=32 / tu-intra-depth=1 / tu-inter-depth=1 / me=1 / subme=2 / merange=57 / no-rect / no-amp / max-merge=2 / temporal-mvp / no-early-skip / rskip / rdpenalty=0 / no-tskip / no-tskip-fast / strong-intra-smoothing / no-lossless / no-cu-lossless / no-constrained-intra / no-fast-intra / open-gop / no-temporal-layers / interlace=0 / keyint=240 / min-keyint=24 / scenecut=40 / rc-lookahead=20 / lookahead-slices=6 / bframes=4 / bframe-bias=0 / b-adapt=2 / ref=3 / limit-refs=3 / no-limit-modes / weightp / no-weightb / aq-mode=1 / qg-size=32 / aq-strength=1.00 / cbqpoffs=0 / crqpoffs=0 / rd=3 / psy-rd=2.00 / rdoq-level=0 / psy-rdoq=0.00 / log2-max-poc-lsb=8 / no-rd-refine / signhide / deblock=0:0 / sao / no-sao-non-deblock / b-pyramid / cutree / no-intra-refresh / rc=crf / crf=26.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / ipratio=1.40 / pbratio=1.30
Default : Yes
Forced : No
Color range : Limited
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709

Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : A_AAC-2
Duration : 45 min 23 s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Delay relative to video : -21 ms
Title : Stereo
Language : English
Default : Yes
Forced : No

Log at https://paste.osmc.tv/akifebihap

2

Can you post a snap of this, please?

3

image
image1008×567 28.1 KB

4

The top bit initially appears as dots on a dark background, then after a few seconds changes to the lines shown in the picture.

5

Could you first switch to recommended settings at Settings -> Player -> Videos, there set

adjust display refresh rate -> start/stop
sync playback to display -> off

also set the GUI resolution at

Settings -> System -> Display -> Resolution -> 1920x1080p

(since your logs state your TV is capable to use it; don’t use a higher resolution, here; it only affects the GUI not the playback)

and provide logs, again? Thx.

6

Besides the video issue your connected LG TV reports to be able to process AC3, E-AC3, DTS and DTS-HD, so you can configure passthrough fo these formats accordingly at Settings -> System -> Audio.

Since your TV does not support PCM with more than 2 channels, also activate Dolby Digital (AC3) Transcoding, so TrueHD tracks get converted to a more appropriate multi-channel signal your TV understands.

1 Like
7

Changes made, new log at https://paste.osmc.tv/roganukawo

8

I think we’re going to need a clip of your video that doesn’t play nicely. I’m assuming the problem is in the decoder since the debug overlay seems to be OK.

BTW, does the video play with software decoding (at least slowly)?

9

Where’s the best place to put a clip?

10

Google drive, dropbox, one drive, anywhere you can give us a URL to.

11

Thanks. OK, cut down to 20 seconds. Displays the same issues as the full length video.

12

That clip plays fine here, both hardware and software decoding. I can only suggest backing up and reinstalling OSMC.

13

I’ve already done that (restored 11/21 release, showed the same issue) with no change.

14

I don’t think this can be a software issue, then. I’m afraid I’m out of ideas.

15

I’ve sent you a link to a test thread.

Can you give it a go?

Sam