Occasional black screen on Vero 4k

#1

Had a Vero 4k for a while and recently have been getting the occasional black screen while watching stuff. Never in the GUI. Its intermittent happens on all types of content and isn’t predictable.

I have had the debug log on for a couple of days waiting for it to happen so I can see if there is anything in there. I wasn’t at home last night but my wife was watching a TV show when it happened.

I’ve just grabbed the logs (tried using the uploader in OSMC but it wasn’t working properly) to see if I could identify anything in there that might be the issue - but can’t see anything.

Given the logging has been going for days the log is massive! But I have truncated it to just when the file was playing and uploaded both here:

My wife told me it happened around 13 minutes in. Let me know if there is anything I can do to help troubleshoot this.

#2

Try rebooting and enabling debug logging, then uploading via My OSMC

#3

Debug logging was enabled in those logs? I tried uploading via My OSMC but the URL that was returned just had as the result.

I grabbed the logs from the Vero 4K through Filezilla.

#4

Complete system logs would be useful here

Sam

#5

Just wanted to check do you want the logs when the black screen happens or just restart and send the logs as they are?

#6

Let’s start with how they are so we can confirm your configuration.

#7

https://paste.osmc.tv/akezapecuf