When I am at my desk I will reply in more detail. If the item is faulty and was purchased less than one year ago, we will replace it under warranty.
I will provide further details shortly
Hi
Have you dropped the remote or anything? It should withstand most drops but it’s the last thing I could think of.
Please send me your order number via a private message. We will then send you a replacement on Monday, 3rd October. If you have purchased the remote through another retailer, please send me a copy of the receipt.
Thanks, that’s really kind of you! I can’t accept the offer though - I don’t remember dropping it, but I’ve sat on it enough times that I’m sure I’m to blame. I’ll replace it myself at my own cost.
Thank you anyway!
That’s very honest of you. It is rare for the remotes to go faulty, and when they do, they usually completely stop working rather than individual buttons breaking. It’s certainly possible that sitting on the remote a few times has caused it to stop working properly.
I think you should at least accept a discount however, I have sent you one via a private message.
Sam