Only 1280x720 resolution available

I have a big problem with my Vero 4k+ that i noticed only recently because to this day i didn’t used it very often.
The resolution is always 1280x720 and i have no chance to change it. I have no other option in “allowed resolutions” in the display setting:

I even completely reinstalled osmc, with no effect.
Here is a log from before the reinstallation:
I noticed, that the Display Cap CTA section is empty, i saw in another thread that there shoul be values.

I tried another hdmi port on the AVR, i tried to connect it directly to the TV via the same cable, the Xbox series X is connected to the tv and displays uhd@120 Hz. No effect with the Vero, still 1280x720.

Some help please? In this state, the box is not very usable. The quality in 4k films is not good.

To get a better understanding of the problem you are experiencing we need more information from you. The best way to get this information is for you to upload logs that demonstrate your problem. You can learn more about how to submit a useful support request here.

Depending on the used skin you have to set the settings-level to standard or higher, in summary:

  • enable debug logging at settings->system->logging

  • reboot the OSMC device twice(!)

  • reproduce the issue

  • upload the log set (all configs and logs!) either using the Log Uploader method within the My OSMC menu in the GUI or the ssh method invoking command grab-logs -A

  • publish the provided URL from the log set upload, here

Thanks for your understanding. We hope that we can help you get up and running again shortly.

OSMC skin screenshot:

Here is a fresh log:
With two reboots this time.
But i don’t know what do you expect from me to reproduce the issue. It is omni present.

There are tons of log entries like

Feb 11 22:40:39 osmc kernel: hdmitx: hw: HDMI hpd locked
Feb 11 22:40:39 osmc kernel: hdmitx: hw: ddc timeout

So, for me it looks like there is no information exchange possible using the Display Data Channel.
Hard to say what is the root cause of the problem. Easiest way would be to connect the Vero4k+ to another TV (capable to display several resolutions) with HDMI ports using another HDMI cable. If the problem moves with the Vero it looks like a HW issue of the mediaplayer. Otherwise the problem is somewhere in your environment.

@JimKnopf’s advice is good. There’s a problem of communication on HDMI. If changing HDMI cables doesn’t help, try some contact cleaner on the HDMI plugs and sockets.

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Thanks for the suggestions.
I tried:

  • cleaning the hdmi port on the Vero with “contact spray” (its a german name for a cleaning spray for electronics, i don’t know the proper translation)
  • tried 2 more other hdmi cable that work well with other devices
  • tried it on my pc monitor

No success. :frowning:
I am quite certain now that the issue is the Vero box and not the tv/display or cable. I will contact the support via email.

Thanks. I’ll pick up your email shortly.

If it helps, i’ve just had to turn off electricity at the home at the mains, they were swapping out the energy meter. Power was cut off for about 30 mins.

when power was turned back on, i.e. a cold boot of the tv and the vero 4k+, the gui came up at 1280x720 resolution with no ability to change this in System->Display, exactly like the OP’s situation above.

A reboot of the Vero with the TV still turned on fixed this. Resolution was still set at 1280x720 after boot, but then could change it back to 1920x1080 in System->Display.

Not sure why it happened at the cold boot though.