Hi there,
Just received notice that my latest order #61334 - had to go through customs.
That nearly doubled the price for what I ordered - and that is simply not acceptable.
I have denied to pay the customs - and they confirm that the are going to return the package free of charge.
I wish Brexit never happened!
What are the steps from here?
Sorry if it’s the wrong place to post.
I’m sorry to hear this.
Returns will be processed as per our policies on our website. We don’t charge customers for goods they haven’t received. If you refuse a shipment however then any delivery charges are non refundable as we cannot recover them from the postal service.
From what I can see, this was an order for two power supplies.
I would be interested in seeing the customs payment demand. As it will likely contain personal information, I’d suggest sending it to sales@osmc.tv and we will get this solved promptly.
Sam
Hey Sam.
Totally understandable and acceptable!
Shortly I will forward the customs payment demand to sales@osmc.tv
Sorry for the hassle this is causing you and your team.
Had I known the rates would be off the charts - I wouldn’t have bothered ordering in the UK in the first place.
I just wanted to have a couple of PSU for backup.
One of my Veros are acting up - and I suspect a bad PSU.
For now I have swapped the 2 PSUs around - to test that scenario.
Thanks for the quick response.
Thanks. I am interested to see the fees demanded. They should be quite low but I think the Post Nord handling charge is a fixed fee.
So for customers that purchase say, two Veros the price is acceptable but if you were purchasing a pack of stickers from us then not so much.
Sam
I payed 86 EUR customs. So 180 EUR for device + customs… so device rated 250 EUR+… Slovenia, EU…
Yea… but it was worth…
This seems very high. I would query that. See European orders
We do have an EU reseller for future orders
Sam
NP.
The duty itself is insignificant - around a pound or so.
The handling fee is ridiculous.
…and correct - you would need to order for a considerable amount - to justify the duty and fees put on top of it.
Or buy from another shop within the EU.
Here are the details:
Told/importmoms = Duty
Ekspeditionsgebyr = Handling fee
Moms = VAT
Yes, looks like the Post Nord handling fee was too much there. On a Vero order this is justified but for two power supplies not so much
A bit late for this now, but may I ask who’s the EU reseller for Vero?
