Ordered, paid and no information

General Discussion
1

Hey,

I have ordered the Vero V and stuff like 4 Port USB Hub and the 2m HDMI cable. Unfortunately I had to pay in EUR and I don’t know if the payment has been received. Attached the payment slip as screenshot with the reference number 87126

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Looking forward for a soon reply,

with best regards

Marcel

2

Hi

We expect payments to be made in GBP for automatic clearance.

Please contact sales@osmc.tv regarding this and we can match the payment and put the order in for processing

Sam

3

Hi Sam,

thank you for reply! Yes, unfortunately my bank didn’t allow to pay in GBP, even credit card made some trouble. Otherwise, I wouldn’t have been able to buy this great device. i will reach out to the provided email adress.

BR

Marcel

4

Hi Sam,

I am shocked, that you have written me that no money has been received so far. But his can’t be right, because I transferred €200 on May 28th; you can see it in the screenshot above. The money is not on my account anymore and if the receiver account details are right than it has to be on your place.

Can you please have a look again?

5

Good morning Marcel.

We received a payment but it was not for the correct amount.
I emailed you about this but will re-send it.

Thanks

Sam

6

Good morning Sam,

the missing 14 GBP are paid via international money transfer. The payment was processed under the reference number 87126.

Please have a look and give feedback.

BR

Marcel

9

I will keep an eye out for this

Thanks

Sam

10

I have now received the full payment.
We will get this order out for you promptly

Thanks

Sam

11

Hi Sam,

great news, really appreciate ! :slight_smile:

Looking really forward for the delivery,

Have a nice day and

Best regards

Marcel

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