Ordered, paid, wrong reference ?! no information

General Discussion
1

I ordered a Vero V and a USB hub on 09.7. I see that I entered the wrong reference in the bank transfer and paid in euros. No question, the mistake is mine.

2025-07-17 15_01_28-Screenshot 2025-07-17 at 14-49-30 Postbank Banking & Brokerage.png
2025-07-17 15_01_28-Screenshot 2025-07-17 at 14-49-30 Postbank Banking & Brokerage.png1246×195 16.5 KB

As i see it, i took the account number as a reference…how stupid of me :frowning:

But unfortunately I have not received an answer to my e-mail about the status of the order. Is there someone responsible here in the forum who can help? I can gladly send a screenshot of the bank. Thank you, Anke.

2

Hi

Once we receive the payment on our end, I’ll get back to you and amend the order. It won’t be a problem. I can check to see if it has already been received tomorrow.

Sam

3

Thank you Sam :heart_eyes:. Sorry for the inconvenience. The money should already be in your account.

4

It’s no problem at all. Today is a busy day today so I cannot look at this until tomorrow.

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5

Great. My package is coming soon. If I get it before my boyfriend’s birthday, I’ll be more than happy. Thank you, Sam.

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