Original vero 4K RF remote receiver is dead


#1

My original RF remote for Vero 4K stooped working.
Tried re-pairing twice, nothing. The remote itself seems OK, blue light working, receiver seems the issue.
I connected the receiver to a PC, nothing happens, meaning it doesn’t appear to device manager at all, not even as unknown device.
It should presented as keyboard, if I remember correctly.
So, I think the receiver is dead. Is there any other test I can do?
Could you please tell me where I can find a replacement?
Thanks.


#2

Can you upload a log with it attached?


#3

yes, log uploaded
https://paste.osmc.tv/uxomivuqov
receiver is attached


#4

Doesn’t seem to be detected.
Contact support@osmc.tv and we will swap it over.

Sam


#5

Thank you,
just emailed support