OSMC crash during backup creation and other operations

Hello everyone,

I’m aware that my device is not supported any more, but I’m hoping for some pointers in narrowing the issue down.

I’ve got a Vero 4 running as my media center for a while now (pre 2018). I’ve using the advanced settings to store my database in a mariadb on a synology NAS. The mariadb is run as a docker container.

Recently, during certain operations (e.g. scanning new files into the library) but also during creation of a backupt, OSMC crashes and reboots. Occasionally it did so multiple times as soon as I navigated to the respective show/movie.

I’ve detached the vero from the power for a few hours and restarted the mariadb container and everything went back to normal (ish).

Yesterday I wanted to do a backup through “my OSMC” and it crashed again. Interestingly the last automatic backup before that (04.03.2026) was successful. Once I’ve selected addons for the backup the backup ran through but obviously is was smaller now (without all the addons).

Frankly, I don’t really care too much about the addons. I believe the only meaningful one is a skin. I’m more worried about a general issue, that I want to narrow down and the backup is the most reliable way to maybe narrow it down.

Anyhow, I’ve repeated the issue on the backup (with activated debugging) and uploaded the logs here: https://paste.osmc.tv/nidefulojo

Now a few ideas of what could be the problem:

  • database size and response times and kodi 21.1 not handling it properly ?
  • hardware wear and tear?
  • anything in the log, I’m not able to identify?

I’m trying to figure out, what the issue could be, neither vero nor nas nor db has changed as far as i know in the last 2 years. the only thing was the extension of the data base.

Thank you for any ideas that I could try.

Your log isn’t showing Kodi crashing.
Is it possible you rebooted to upload the log?

Sam

I’ve (think) I’ve done the following steps:

  1. Activate Debug
  2. Start the Update
  3. Crash + automatic reboot of Vero
  4. Upload of the Log

I was not aware that the reboot “cleans” the log. Since it is happening as part of the crash, how can I prevent it? And I probably need to extract the logs through SSH then?

I can retry tomorrow (Thursday) evening, since I’m not close to the vero right now.

Thank you,

Drunal

Hello Sam,

I’ve now performed the following steps:

  • Restarted the Vero
  • Activated Debug
  • Performed the Update → Crash + Restart
  • Uploaded the Logs
  • Deactivated the Debug.

You can find the logs here: https://paste.osmc.tv/guxuvogimu

I’ve also done the same before without the manual restart and OSMC then told me that the log is too big for the upload, so I saved them to the SD card and can retrieve them via SSH if needed.